Accounts and services - Get support for Three services

Proof of usage

Hi there! I have bought a phone on contract with three and have insurance from third party but unfortunately i have lost my phone and now trying to make a claim for it but they need proof of usage document from you [three (3)], as i am using your net...

No esign email

I completed my upgrade yesterday via chat, I was told I would receive an esign email yet it never appeared, I chased today and was told I was sent one and they would not dispatch my phone without it being completed, I asked that they resend and they ...

add ons

HI Does anyone else find it very hard dealing with customer services. Today 19/07/2024 i rang three to ask about an around the world add on for 7 days as im am going to kenya tomorrow. I spoke to a female operative in customer services who confirmed ...

Double charged early upgrade fee

Hello I need help badly,I went on three website on 5th of June to upgrade my phone. I went through the checkout process and got to the bit to pay early upgrade fee. I put in my card details and made a online payment to three for £279.55. After compl...

Received text with no number or sender ID

I just received this text with no number or sender ID attached. I obviously looks fake but how do I report it to 7726 if it doesn’t have any contact information?Hi it&039;s Three.We&039;re sorry that your recent payment arrangement request wasn&039;t...

Emergency data

Is there any way three offers emergency data as my data pack has ran out and can't get a new one and really need data for my job

Unable to purchase new data pack

Can't purchase new data pack even though my last one ended 4 days ago

Theft

Last week DPD were due to deliver my new phone from Three. Although they delivered a box it did not contain my phone. It actually contained a medical item for another person totally unconnected to me. Contact with DPD revealed that one of their drive...

How to change my airtime direct debit

I have a phone contract and sim with three. On my bank they come out as 2 seperate payments H3g and h3gd p. I recently changed bank card so I changed my direct debit on my account. However it is the bill date and it has taken the h3g payment out of m...

Link to three uk chat page

People on three app clueless, like talking to a brick wall. I had a link to a uk base three support page I think I’m Scotland that helped my issue instantly but lost the link. Is somebody here able to send said link please?my problem is to reach out ...

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