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Set Up Direct Debit, No £5 Discount?

I set up a direct debit for my monthly rolling contract, but have not been given the £5 discount for doing so.I was wondering why. Also, how do I stop the direct debit if the promised discount fails to be applied?Thank you 

Unable to view second account

Been trying to view my upgrade options as my contract is up at the end of this month, live chat states i can view it in the app but there is only my iphone 14 pro max, i have another contract which I cant even see on the app or desktop. Going instore...

When does eu roaming add-on start?

I have a short upcoming trip to France when I will need use of my phone for data, texts and calls.  The online order page for 7 day eu roaming doesn't ask me when I would like the add-on to start.  So does it begin as soon as I hit the "buy" button o...

Herman by Fledgling
  • 1012 Views
  • 2 replies
  • 0 likes

Un known caller

Hiya im keep getting no caller id calls,is there anychance you can trace who they are coming from,i had one for instance on Saturday evening at 23.13 and Sunday night at 21.48….and have had previous ones also, many thnaks tracy.: my number is 0******...

Tracy by Fledgling
  • 1090 Views
  • 2 replies
  • 0 likes

Three Email Says 'Device Not Received!'

I recently upgraded to a Google Pixel 7a and decided within the 14 day cooling off period that whilst the device choice was right, the value plan wasn't. When I contacted live chat, I had to cancel the entire order just to change to a lite plan which...

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Go roaming add on issue

I'm going abroad today tried to buy the 7 day EU roaming but the add on said I put through unlimited txts for zero cost. So I tried to put it through again and now I have two in my add ins for zero cost. How do I get rid of one of these and check if ...

Cjm by Fledgling
  • 443 Views
  • 1 replies
  • 0 likes

PAYG Go Roam in EU no longer free?

I'm on SIM only monthly reoccurring PÀYG £10 deal. It has always given me FREE Go Roam in Europe and some other places. I arrived to Cyprus (Larnaca) and from day one it started to charge me for text and voice calls to the UK? Customer Service Chat -...

manulike by Fledgling
  • 1833 Views
  • 5 replies
  • 1 likes

Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

Joanna3 by Fledgling
  • 1700 Views
  • 4 replies
  • 2 likes
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