I purchased a few 3 day ATW passes to use in Australia. I had to call customer services to confirm they had been added to my account because nothing showed on my account page, I was assured they were added and I could see the extra charge on bill.
Fast forward to actually being in Australia and try as I might I could NOT get my passes to work. I kept getting messages that my spending cap would not permit me to roam BUT, I had bought and paid for 2 roaming passes and had adjusted my spend cap before travelling to cover the costs.
I am in contract and have a Direct Debit set up. The 1st pass became functional after the DD had gone out, that would be fine except only Data worked, I was unable to make or receive calls or texts. This is more than halfway into my trip. If my Roaming pass wasn't going to be available to me until my account balance was zero, why didn't the customer service guy tell me that rather than confirming the pass was set up showing on my account. I have returned with what should be another 3 days remaining unused but there is nothing on my account to confirm this. Why didnt I get what I paid for?
