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Conversations

Can't register for 3 app

I can't register for the app and am going abroad tomorrow so important I can add data to my account. I have tried calling but seems impossible to speak to a human.

KarenP by Fledgling
  • 933 Views
  • 1 replies
  • 1 likes

Why oh why oh why are you so useless?

Why oh why oh why are you so useless?The app was fine - you've "upgraded" it and made it completely inaccessible and 10000000 worse than it was.Completely impossible to log in or re-register - three (no pun intended) customers lost as soon as we can ...

Upgrade Credit Checks

So I have been with Three around 8-9 years, always had a handset and the Unlimited plan.I went to upgrade today and then failed the credit check. Seems odd with the length of time I have been with Three.seems to be a lot of users in the same predicam...

DMNLJ by Fledgling
  • 7480 Views
  • 10 replies
  • 1 likes

International collect calls

Hi.  I am trying to call a US number that will accept collect calls i.e. will take the cost of the call. This typically means  dialling through an international operator.  Unfortunately I can't find this operator service with 3.  My subscription allo...

YidiSol by Fledgling
  • 2255 Views
  • 4 replies
  • 0 likes

Dreadful app update !!!

I have 5 numbers all controlled from one email via the 3 app….. suddenly I can’t access them as 3 have upgraded the app…. I now have to rerehsiter but can’t use one email account for them all and now have to have a seperate email for each number…. Ho...

Mbmb by Fledgling
  • 1802 Views
  • 5 replies
  • 5 likes

Customer complaints fiasco

After more than 6 weeks of nothing but issue after issue with three I want out..customer services have raised complaint after complaint but they don't resolve them, all I hear from them are excuses and lies. I want to email the senior customer compla...

Imei not blocked after 12 days

I had my phone stolen and received a police crime number on 28 July. I called three and asked for the phone to be blocked and blacklisted as this was needed for my insurance.was told this would happen within 72 hours and I would receive a letter/ ema...

Katwat23 by Fledgling
  • 1043 Views
  • 2 replies
  • 0 likes

Ineffective chat service

In the last two days, I spent over 2 hours in 6/7 different chats trying to either get a new contract or a PAC number to get a contract with a different network (if it’s impossible to upgrade/renew with Three) over chat. Each time I keep getting aske...

Anonymous by Not applicable
  • 972 Views
  • 1 replies
  • 3 likes
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