Fuze Forge Games - THREE’s latest Nightmare?

[20yearsCustomer]

Following numerous complaints, it now seemed like Three have been hacked by allowing a third party (Fuze Forge Game) to scam innocent customers—some have noticed unauthorised charges on their bills, while others remain unaware and continue to be scammed.

In my opinion, this could be an inside job that requires thorough investigation by Three. It is highly suspicious that after lodging a complaint, Three confidently directs customers to contact the scammer for a refund.

As a victim of this odd phenomenon, I questioned Three about how I could possibly subscribe to an app using a router—a device without a screen or touchpad, designed solely to send and receive signals, not function as a mobile device.

Three has failed its customers. It’s time to admit that your system has been compromised and compensate the victims.

[Paddiewack]

It’s “thereof” NOT there off!

[20yearsCustomer]

Hi Pete,

I understand that you work for or represent Three. Have you seen the overwhelming number of complaints on Google and Trustpilot about how Three has enabled unauthorized payments to Fuze Forge Games? Have you noticed that all of these complaints share one common factor—they all involve Three Home Broadband users who have been unexpectedly charged for Fuze Forge Games?

As a tech expert, I am fully aware of the devices connected to my Three Home Broadband, and I can confidently say that I have never subscribed to or interacted with Fuze Forge Games in any way.

As a representative of Three, would you be able to provide the correct contact details for Fuze Forge Games? Many frustrated customers, including myself, have been unable to find legitimate contact information to request an unsubscribe or seek a refund. Providing this information would at least demonstrate some level of support from Three.

Otherwise, the only reasonable course of action left for Three Home Broadband customers is to cancel direct debits and escalate this issue to the Financial Ombudsman and the Financial Conduct Authority. I am also compiling a case for Rip-Off Britain to expose this situation further.

Your response will be crucial in determining the next steps for affected customers.

Looking forward to hearing from you.

[Paddiewack]

May I suggest you read some of the reviews relating to Furze Forge as shown  online.They don’t exactly eulogise the company. They seem to show a pattern of what can at best be described as poor business practices (unsubstantiated of course) by aggrieved people who may (inadvertently of course) have grabbed the wrong end of the proverbial stick. Ring any bells??? 🤷‍♂️

[PeteG]

Hi there. 

I can't say that I have noticed an overwhelming number of complaints on trust pilot and google in relation to 3rd party charges that are specific to Three. There are complaints in relation to 3rd party service charges, and they appear to relate to charges happening on most networks. 

Carrier billing requires the service in question to have been accessed and used in order for charges to be applied. When a service is activated, the 3rd party that's billing you is required to notify the network, in this case Three, that they want to apply a charge. To do so, they need to supply Three with information that identifies your line. This information can only be obtained at the moment the connected account accesses the 3rd party service.

I mention the above because you've advised that you didn't use the service, and that you think it should be investigated. I don't doubt you had no intention of using a chargeable service, but it's much more likely that a mistake was made, or another user of the connection used it without you knowing, as apposed to the idea that a large business has decided to start charging users at random and has also somehow found a way to fake the unique information we use to identify user accounts.  While I can't investigate the specific charges you have directly, you can speak to FuzeForge (Digital Global Pass) and they can give you details of what you were charged for. You can also ask them to refund you, and they may agree depending on the circumstances. They will ask for your phone number in order to know which account you are referring to. I think it's worth highlighting at this point that while the phone number lets them know who you are, it's not something that they would have been able to use at any point to charge you in the first place, the phone number is only part of the information that is exchanged during the transaction. 

The contact number for FuzeForge is 0333 313 8756. You can also email them. If you head over to the FuzeForge page, you can click the 'Contact' link at the bottom, and the other contact details will be shown. When you contact them, you'll need to make sure to have the phone number for your Broadband account handy, as that's the account you've been charged on. 

I hope you have success in requesting your refund, and hope you find some more satisfactory answers to any other questions you might have in relation to the charges.

Pete. 

[Paddiewack]

Oh man;with great respect this is not my day for listening to crazed conspiracy theorists. 👋