I’ve been a Three Customer for 18 years. I've read a number of reasons on this forum why existing customers @Mathew and @Amy2709 and their Samsung Watches can't work, this is my experience, all so far are untrue.
I'm out of contract, so earlier this month I sign up to a new 24 month contract and add Smart Watch pairing. (Reason 1 given for why this doesn’t work, new plan, ticked).
“Sir you have to wait till bill date roll over”. OK, wait till bill date roll over, still doesn’t work. (Reason 2 covered).
“Sir have you tried rebooting devices and is the watch connected by Bluetooth. (yes) Sorry sir we can’t help as we can’t see the watch, go to a Three store.” One of the worst cop outs i’ve come across in a long time, but I’m game... I go to Three store Hemel Hempstead (reason 4 covered) and speak to manager. Nice guy, looks up my account agrees all should work... says perhaps it’s because I have a Watch 4 and Three only support Watch 5’s...I leave knowing the watches are almost identical... but two can play this game... I buy a Galaxy Watch 5 Pro LTE for £300+ (reason 5 covered) , quelle surprise, still doesn’t work.
Like most who are trying to get this to work, i’d say I’m reasonably good with tech (I own a video games company). Three are late to the esim party as many other networks have offered this for awhile. I have been patient, but your “reasons” - even here on this forum - are disingenuous at best. If, as I’ve been told, us loyal customers are on an old system, then manually transfer us to the new one. You’re talking a tiny subset of existing customers who own a Galaxy (LTE!) watch 5 and pay for a smart watch add on to their mobile plans. And this should be offered complimentary for a year for those who are enduring this current debacle.
Lastly, for the record, if you go into the debug menu of Galaxy wearables app you can actually see we could be offered a simple QR code to gain all settings for activation, or put them in manually ourselves, but Three can’t do this either.
I’ve been willing to follow telephone support, store support, I’m now on this forum as where else is there to turn... Live chat!? I’ve lost patience in playing your games. You shouldn’t be selling services you can’t fulfil.
