Accounts and services - Get support for Three services

I need help

Hi, I’m about to default the 2nd attempt on direct debit, please advice how do I apply that August bill should be merged with September? This is the first time I’m defaulting in a year. Emergencies came up this month and I’m unable to pay my bill. Pl...

Is sales@three-promotion.online and 03333381001 valid?

I have received a call from 03333381001 and a follow up email from sales@three-promotion.online about getting a cheaper sim plan. Is this Three's valid contact?

Porting number to new contract

Hi I am wondering if anyone can assist me I have found a good deal with three but it’s not a upgrade deal three have said I can port my number to a new contract but I am wondering if I was to port my number to a different network then take a new cont...

Best solution Three account still active after porting my number to O2

I just received a txt msg from O2 that my number has been successful ported to O2 from Three. I’ve tested it by making few calls and sending few messages and the number I transferred comes up so it’s all good regarding that side. What is strange is t...

Charged for two accounts

I recently noticed that I have been charged twice on my bank account through direct debt and contacted the support team. Originally I thought it was a fraud but then it turned out it was indeed under my name and it is for a phone number. Apparently t...

Can't log into my account

Keep getting an error message when trying to log on anyone else noticed an issue

Starting a new sim contract

I am at the end of my phone and sim contract and I wanted to know if I could upgrade with just a sim only deal and then buy the newest phone through Apple instead. Would a sim card be transferable to the new device when I want to buy it

Using phone in EU

Currently in Europe for an extended trip. I have been notified that I have 28 day Roaming in EU. Can anyone clarify for me…...if I am still travelling in the EU after the 28 days will I still be able to receive and make calls and sms text messages, I...

Topped up but have 0 balance

I topped up my phone with 15 Pound this morning, did not use the internet once.Then I switched it on, and got immediately the message, that I am running out of funds. I checked my payment history. 15 pound went in, but my balance is 0. Three what is ...

Increase in my monthly bill

They keep increasing my bill and I'm not getting a reason why and every time I get onto the online chat it keeps telling me that there is noone available I'm furious

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