Roaming allowance for USA
Hi.when I bought my plan it offered 12GB roaming. However upon checking via the 3 app it only provides 6GB roaming allowance. is this an error or have I been mislead?
Account and services
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DATA ADD ONS NOT WORKING
I bought the simcard in Hamburg. And it has 12GB/75GB . Meaning I can use 12GB abroad (Roaming). I finished all 12GB and I top up the 10GB plan. And its not working. I tried to top up again Unlimited GB for 14days. And still not working. Please help ...
Three customer service a joke!!
Came on to make a payment I was outstanding due to payment date change on my device plan and 57 minutes later still no link sent to me to take it!! I tried on app first but that kept saying something was wrong then chat bot sent me to wrong departmen...
Best solution fuze forge scam
I’m honestly beyond frustrated right now. I’ve got an £18 charge on my Three bill for a Fuze Forge subscription I NEVER signed up for. I didn’t click any link, didn’t agree to anything, didn’t even know this service existed until I saw the charge. An...
Best solution 2 Accounts, 1 Email
Hi there,When my previous 12 month SIM-only contract ended, I was offered a new 24 month SIM-only contract through the app. However, during the process, I had somehow created a new account entirely, with a new phone number, on my new 24 month contrac...
Top up
Whats going on with 3Topped up twice showing on account as paidBut also no credit?
Being charged for a phone number I don’t use.
I’ve asked multiple times to cancel the phone number I was initially given (before I transferred my actual phone number).I was assured the number was cancelled after being refunded, but after still being charged twice apparently Three have no record ...
Travellers bewarned - no esim transfer if you lose your phone
Just a heads up, particularly to anyone abroad relying on eSIMs - if you lose/break your main phone, there is no way to transfer your esim to a new phone.Three requires you to visit a Three store or send you a physical sim by post to your UK address....
Extra Charges (THIRD PARTY?!)
Why am I being charged roughly about £30 extra each month on top of my bill?! I called three and asked and they said it was due to a third party app for subscriptions or in app purchases, (which all get taken out my bank on the spot when I make in ap...
Unable to make changes.
Hello all, I’m unable to get the live agents to find this error message to be removed, they assume they weren’t unable to find it…?but clearly it says so here. How to resolve this issue? Thanks.
