Accounts and services - Get support for Three services

Proof of use and proof blacklist

terrible service from 3 recently I lost my phone and my insurance company asking for proof of uses and proof of blacklist and it’s been one week and maybe I chat with them 3 to 4 times and still I haven’t got when I chat with them they always saying ...

Auto renew add on

I purchased a pay as you go sim for £10. Then purchased an add on of an auto renew data pack using a credit top up. The add on expired 4 October I then topped up my account with another £10 does my add on auto renew for another month or do I need to ...

Order submitted with no way to progress

I tried to upgrade my phone and I haven’t received order confirmation, it says order submitted, and it says I can upgrade anymore, im not sure what this means

Cannot log into App/Website

what is going on! Keep getting a blank white page when trying to log into app & 3 blue rotating dots when I try website - been like this for a few days now. Using IPhone - have tried the usual - uninstalling app etc… am seriously considering switch...

Keeping your Pay as You Go number active - is buying a top-up considered a Chargeable Activity?

Can you confirm whether just buying a top-up in the App (without making any phone call or sending any text message) every 180 days will keep my number active? On the website in the Pay As You Go support I found:"How do I keep my Pay As You Go number ...

Proof of usage request

Terrible service from three. I lost my phone while on holiday. I raised a request on the 25th September to get a proof of usage document to take to my insurance company to claim my device. I was asked to provide a proof of purchase document which I s...

Order stuck in submitted

Hi I placed an order for an upgrade on 17/9/24 for delivery on 3/10/24. I received all the e-sign email and completed them and received an order confirmation on 18/9/24. Since that date I haven’t received any tracking details with the delivery due to...

How do you actually speak to a customer service person on the 3 network

Going round in circlesWould actually like to speak to a human being or don't you employ any anymore

Debits

Hi my phone number is 07*** ******. I bought an iwatch series 9 from 3 and also my sim contract. However I was debited H3G £33.18 and H3G D £14.00. Can you please explain what this each debit is about

Account in credit however credit limit not reaet

I have a credit on my account which was given as a gesture of goodwill mainly down to my credit limit for three pay not reset as it should have done along with my billing dates. The credit I have would clear my upcoming bill and possibly my next 2 b...

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