Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

What do I need to do to Upgrade???

Called Customer Services the other day to discuss upgrading my contract from SIM Only to Pay Monthly.  Asked about the Trade in Offer.  The guy just kept on saying "You won't get that offer if you go direct to Samsung? or I'm not sure what you are as...

Refund for mobile account

I had a mobile plan for years with same number. Then in June I was told it was going to expire in July and I needed to get a new plan which I did via the app. I asked for my number to remain the same but not only did my new contract have a different ...

oprieto by Fledgling
  • 400 Views
  • 1 replies
  • 0 likes

top up failure

Top up payment not being processed.  "Please wait payment is processing" but nothing happens so I am unable to top up.  How can I sort this?

JohnnyS by Fledgling
  • 308 Views
  • 1 replies
  • 0 likes

payg

payg data pack expired 07 nov 2024 but cannot create a new data pack

Teo by Fledgling
  • 275 Views
  • 1 replies
  • 0 likes

Data allowance recommended is rubbish

Renewed my contract 2 weeks ago. I changed my data allowance to that recommended by 3 in my email. Totally useless and inaccurate. Want to increase my data back to what it was as can't keep adding the v expensive add on. How can I sort this. Thinking...

Data Add Ons

Why is there only 1 option to boost data for a month for £25?? And not any lesser cost options??Pathetic ripoff!!  

Kalvin by Fledgling
  • 318 Views
  • 1 replies
  • 1 likes

What is wrong with the customer service here!

Where to go if the complaints are not getting resolved? I was upgrading at the store which took them 3,5 h - pretty traumatising experience to be honest. Yet they still managed to order the phone to the incorrect address. After 5 weeks I went to the ...

Iga by Fledgling
  • 930 Views
  • 5 replies
  • 0 likes

incompetence

I have an account, i sign in to it with one email, but i have asked CS to change the email so i can sign in with a new / correct email,they seem to be struggling to understand , they tell me the email is applied to the profile (i see it in  "my detai...

27412 by Fledgling
  • 441 Views
  • 5 replies
  • 0 likes