Got topup every month

[Mshafie89]

Hi, I'm Mastura from Malaysia.

I have used three simcard Oct 2023 just for 2 weeks during my vacation to UK. During there, my data was ran out and I have call the customer services to topup my data for 10Gbp.

Since I'm going back to Malaysia, I noticed that, every month it auto topup into the number +447********* that I was used at UK.

It was charge into my credit card every month until now.

Can you help me to terminate this account. And I want got refund back the money into my credit card account. Every 29th of the month I received email statement of the topup.

Kindly help to solve this problem quickly to avoid payment every month.

Thank you for your help.

[JonathanB]

Hi @Mshafie89,

The Three Community is a customer forum, so it's best not to share private info like your phone number here. I'd recommend to open a chat with us here. The team can help cancel the auto renew, and check whether a refund will be possible. 

Thanks,
Jonathan