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Conversations

Scam call from 020 3927 7595

I had a call from someone claiming to be 3 telling me my contract was expiring next week when I know I renewed in August. He was very insistent, I said I couldn't understand his accent -he said he would call back. When the call ended I checked my con...

TrudiH by Fledgling
  • 1268 Views
  • 1 replies
  • 0 likes

What number shows when three UK calls

What number shows when three calls? I've recently been scammed by someone pretending to be three but when three need to contact me I'm now nervous to deal with them as when they call how do I actually know it's them the calls are coming through as th...

Refund

There was two payments taken from my account last night, I need a refund!!!

Hanad by Fledgling
  • 495 Views
  • 1 replies
  • 0 likes

Delivery payment not going through due to fraud?

I’ve been trying to get an early upgrade for a few days now. Everything has gone fine until it comes to having to make a payment of £4.99 to get my new phone delivered. Every time I try to make the payment, it’s declined due to fraud protocol or some...

Trade in payment

Hi I traded in my old phone ref 6366911 for £111 please can you put this amount into my bank account  instead of using it for my new plan thanks IanDavie

Plans

I have a monthly 4 G contract .I've had notification that I am about to exceed my allowance. How can I extend this just for this month pls

sup by Fledgling
  • 597 Views
  • 2 replies
  • 0 likes

Account/upgrade issues

I have two numbers registered to one account. However, since the recent app/website changes, I can only see details for one of the numbers. I received a message on the second number to say I was due an upgrade. I ordered the upgrade online, but it ap...

GDPR issues

Hi Three team,Yesterday, I rang up Three and requested to transfer my mobile number to my son.  Your colleague said that it was not possible.  Instead, he said that I can add my son's name in the account.  I gave him my son's name, date of birth, add...

pmak by Fledgling
  • 665 Views
  • 1 replies
  • 0 likes

Top-up

I bought a 10 top-up voucher on three but not on three can I get money bk or exchange for different top-up voucher