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Having 2 SIM numbers in the 3 APP

Hi I have recently switched one SIM card to 3 and added it to my APP. I then purchased a new 3 SIM card and have set it up but do not see how to add it my 3 APP on my phone or on the PC. Can someone offer guidance? 

MEA by • Fledgling
  • 460 Views
  • 1 replies
  • 0 likes

Best solution Taking Extended Trip to EU

I have a Simm only phone contract and a Home MiFi contract both of which are unlimited data. Hopefully taking an extended trip to EU which may last anywhere between 3-6months. My question is can I use both of these items while I am there and will I s...

Direct debit not gone through but my contract is closed!

I closed my contract with Three in January 2024 and had a refund on 12 Feb. 2024.I keep getting emails indicating that my Direct Debit has not gone through.  It says  "Hi there - it's Three. Your Direct Debit hasn't gone through. To avoid your servic...

aws1 by • Fledgling
  • 950 Views
  • 3 replies
  • 0 likes

Best solution Top up Voucher has only 14 digits

Has anyone had problems with their three top up voucher having only 14 digits. I purchased this at my local shop and the retailer has told me to speak to three as it is an error at their end. I cannot get through to speak to an advisor currently 

Krizzy by • Fledgling
  • 11208 Views
  • 21 replies
  • 1 likes

Access to my account

Please I can't switch to my account from the app. Each time I try it and the response I get is there is an errors, we are trying to fix it". This has been happening since two months now 

Andrew75 by • Fledgling
  • 458 Views
  • 1 replies
  • 0 likes

Cancel and Return Router?

I'm thinking of cancelling my Three account. Do I still need to send back the 5G router even though it is more than 2 years old?I find the Three support is woeful. Got put in a webchat Q behind 27 others. Tried in the app but it said no one is availa...

quik123 by • Fledgling
  • 585 Views
  • 1 replies
  • 1 likes

Best solution Sim card

I have locked myself out of my sim card and don't have the 8 digit pass code could you please tell me what it is ?

Hacked 4 times

4 times my daughter has had her phone number stolen. we keep getting it back after traveling to the nearest three shop 15 miles away. All accounts in the phone hacked. Someone is ordering an eSIM in her name and changing personal details to do this. ...