After an online chat with Three ( I have the transcript) it was agreed I would leave without penalties as it was inside the initial 28 days. A bag was sent to me to return the equipment ( I have the post office proof of postage and the proof of receipt by Three ) this was completed in February.
I started to receive demands for non payment of an active account ( the one that was closed ) . I called the customer services and was advised that it takes a little time for the right hand to speak to the left hand but it would be sorted and I would not hear anything else. I received at least 3 more demands for £15 saying I was in arrears and the service had been stopped until I paid.
I complained via email and received a telephone call from Three, they asked me for the account password and security details, I advised them the account was closed in January 2023 and I didn’t have a password or notable place security information, they could not understand that and kept asking for the same information. I then received a letter threatening a debt collection agency on me if I didn’t pay. I again complained, I received a telephone call from Three, asking for my security information, I again told them I didn’t have an account so there was no information to give them. I then received an email stating that because I couldn’t give them the security information there was nothing they could do.
I have received another threatening letter saying the matter is now being passed to a debt Collector and my credit rating has changed.
I am a person who has had 2 recent heart attacks, I don’t need this anxiety! It is obvious Three are not going to ever be able to understand the account is closed any they have got all the equipment back so I need to start legal proceedings against them.
has anyone else suffered the same issue and if so how did you resolve it. I am at my wits end!!!
as previously stated I have all the proof relating to this.
Thank you
