Have to have a new email address for a second account!

[Debs2311]

OH my god! That's nearly two hours of my life I will never get back. Can't get through to 3 on the phone to talk to a human, chat cut me off twice and then I was finally on chat for 1 hour and 40 minutes only to be told I have to set up a new email account for my new contract. I can't use my existing 3 account as my email address was already attached to my old account. So, basically if you were to have 5 phones, you'd need 5 email addresses. I've never heard such stupidity in my life! I only use one email address and don't want to provide a work one but they've told me I'd have to set up a new email address.... took me being put through to three different people to actually tell me this. Absolutely shocking experience! So my 3 app on my new phone number is attached to my old phone number currently! RUBBISH! 

[KateS]

Hey @Debs2311,

I'm sorry to hear you've had so much trouble setting up your new account.

Rather than setting up a new email address, if your new account is registered under the same details as your current account, we can link both accounts together. This would allow you to log into the My3 app/online with your existing email and view and manage both accounts. 

If you reach out to our Customer Service team and advise this is what you'd like to do, they'll be able to get this arranged for you.

I hope this helps,
Kate

[Debs2311]

Kate, I spent 2 hours on online chat yesterday to THREE of your staff members, requesting to do exactly this, ALL of which said that I could not do this. So frustrating.  Shows how ridiculous it is, 3 are texting my old phone number about my new account! I only even have the old number switched on as I'm borrowing a phone with my sim in. I'm over to the new number fully otherwise. 

[PeteG]

As far as I know, the only thing that would make it so that the team could not merge the accounts is if the accounts were not under the same account holder. Is that the case? 

If they are under the same account holder, I'd recommend reaching out to the Support Team again to let them know your numbers, and that you'd like both merged into the same account. 

Pete.

[garetc]

I'm not sure on the new Three system you need to have separate email addresses for each line.

I have 2 lines on a single account with Three.