I've been a three customer for 20 odd years and the last 2 contracts I've had have been absolutely ridiculous on billing.
One of my contracts thankfully ended in January but having a look back through my bank statements I paid the whole contract off and around £400 quid extra for some unknown reason, i tried to complain so many times and got nowhere.
Went to the 3 mobile local shop they could see that i paid over the odds and told me you get nowhere with the complaints of you ring them and gave me the email address to complain on, tried that and nothing again, all i got is please refer to your bank.
I've paid the bill amount for 1 month sometimes twice or even 3 times and had money taken from my account on all different dates when the direct debit was set up for the 25th, yet again co.plaints don't want to no or say I don't understand or i can't head you then I get cut off!
This as all happened to my mobile accounts since 3 changed to paying the handset contract to h3gd, i have also got loads of completed purchases on my 3 account app saying I've purchased buisness sims and it's saying I'm purchasing them daily and just to top it off and one of my accounts i got for my daughter my date of birth is wrong so there obviously wernt a credit check on me to even get the phone.
Trying to take this further but I am struggling bigtime.
Also I had an old contract that finished and they were still taking the same amount of money out of my account for 6 months after and refused to give me any refund, told me to read the small print.
To be fair since I've heard they are merging with Vodafone I now have a co.plaint logged and keep getting emails to say we haven't come to a decision on your complaint yet please bare with us, so hopefully I will get further than I have before.
Good luck all and if you can get a mobile contract anywhere else like I couldn't please do
Thanks
Azzajh
