I have a contract phone in my name for my son. Recently he has been addicted to a phone game with in-app charges and ran up threepay bills of £200 a month. I called Three to disable threepay, which they said they could not do. I then removed threepay as a payment option on the device itself. My son readded it and the next month I had another £200 charge. Clearly, I will have to remove the sim and give him a pay and go. However I have a year of this contract left that I will not be able to use as I can't remove this payment method for a child. It is maddening.
I have been told to call Google, who tell me that the Google account is not in my name so they can't speak to me. The Google account is not set up with any parental locks because the child set up themselves.
I have complained to Three who say, sorry nothing we can do. So they provide a credit payment option but are unable to block it and will charge me an early termination fee for ending the contract.
It doesn't seem like a legal way to behave.
