How do I cancel

[deskplant]

Hi how do I leave my three contract please.

I don't want to call, I don't have a three mobile, I want to do it online so that I can have some written record for my own record-keeping. I need to cancel mobile broadband that I no longer need.

I have been round and round in circles on the website; through a store based advisor, broken links, error messages, documents that aren't relevant to my problem, I just want to cancel it and do it today. I am hugely frustrated at this point, so if anyone can help me with cancelling online I would be very grateful.

[autodrivel]

If you are  paying by direct debit, cancel the direct debit at your bank, then wait for Three to get in touch

[KateS]

Hey @autodrivel,

We would advise that cancelling a Direct Debit and leaving an account unpaid will have an impact on credit files. If you're having any issues that need to be addressed, please provide some further information and I'll do my best to support you.

Thanks,

Kate

[iBRAHIM]

I have traveled to my home country and I have been trying to contact three via calls but its not going through after that I tried to find a support email which still didn’t help because I didn’t find and support emails , so now I am stuck paying for a router I am not using

[JonathanB]

Hi @deskplant,

I'm sorry to hear you'll be cancelling but happy to help. Why not have the conversation as a webchat? You can take screenshots of the conversation for your records too. Once the account is cancelled we send a "final bill" which confirms the closure of the account and if there's any final payment or refund to be made. You can find the chat option on our contact us page.

Thanks,
Jonathan

[justacustomer]

I have the same problem. I just tried to start a chat and it asked me if I want to talk to an agent so I said yes, and then it closed the chat and sent me to the 'contact us' page.

[JonathanB]

Hi @justacustomer,

It sounds like you may have opened the chat bot assistant, which is designed to help you navigate the Three website. If you scroll down a little on the contact us page, you should find an option like this:

The chat should begin by asking you for your phone number and then some info about what you need help with. Then it should connect you to the right team to help.

The automated chat that I mentioned is accessed by the button in the bottom right of the page:

This one is automated and intended to help with navigating the website, that's why it will have redirected you to the contact us page, sorry for any confusion this may have caused.

Thanks,
Jonathan

[gjdoisosg]

This would be helpful if we actually knew our Three phione number. It's not anywhere on the paperwork. Trying to access my online account at http://192.168.8.1/ also is not working. I've already been into the store where I signed up for the broadband, and of course they couldn't help me. It is RIDICULOUS!! I just want to cancel as I've sold my flat and leaving the country

[KateS]

Hey @gjdoisosg,

I'm sorry to hear you've struggled to get in contact with us to cancel your account.

Are you getting an error message when you attempt to access your account using 192.168.8.1? Do you have an account number you can provide our teams with to access the account?

I'm keen to help,
Kate

[sc1999]

I don't think that you can do this online. This is all I could find:

How do I cancel my mifi 3?
If you want to cancel your service agreement with Three call us on 0333 300 3333 (standard call charges apply).