Fraudulent billing of 4.50 weekly

[AmanKin]

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop this. 

[Uche5]

Three is very nonchalant for not being able to solve this, I honestly don't know what to do anymore it's so frustrating. Are they clueless to the fact that it's a scam

[JonathanB]

Hi @Uche5,

I'm sorry to hear you've been dealing with a premium charge and weren't able to find a solution. I understand your frustration, but our default assumption isn't that any additional charges are scams or fraud. 

We'll be happy to try and assist, but can you let us know a bit more about the circumstances. For instance is this a reverse charge text shortcode, or a Three Pay transaction? Have you been able to check your itemised bill to see the description of charges there?

If you let us know a bit more about what you've been experiencing, we'll do our best to help or point you in the right direction.

Thanks,
Jonathan

[Uche5]

It is definitely a premium rate scam. Call whatever number you give they'll say that your number is not registered with them. Please provide a solution to this, I keep getting the same useless advice to call them

It's a scam, it needs to be dealt with 

[JonathanB]

Hi @AmanKin,

Did you manage to unsubscribe from this service? If you still need help with this, here's some more info.

This sort of charge will either be added to your bill by Three Pay transaction, or by a reverse charge text, usually from a 5 digit shortcode.

If it's a Three Pay transaction, you can usually unsubscribe from the website or app which subscribed you to this. If you're not sure where this has came from, there should be a helpline number for the provider on the itemised section of your bill. You can usually call them to unsubscribe too.

If it's a reverse charge text shortcode, you can also usually text STOP or STOP ALL back to the shortcode to unsubscribe.

You may also be able to find further support from the Phone-paid Service Authority. They regulate charge to bill services in the UK.

Thanks,
Jonathan

[Uche5]

That's the things, it's a scam, it's hard to do so. We can't just unsubscribe from this!!!!

[PeteG]

The service looks like a legitimate business. While I can understand it's frustrating to have payments taken for so long unexpectedly, unsubscribing is an option. If you are having issues unsubscribing, you should be able to block the payments from going through by contacting the Support Team and requesting for them to set your Credit Limit to £0. The credit limit is not the same as your spend limit, so setting the spend limit to £0 won't have an impact on 3rd party charges. 

Pete. 

[nicholascollier]

Just on the phone to 3 technical support. They can't block any 3rd party payments buy setting credit limit to zero. 3 is facilitating scammers and there are many simple solutions they could do to stop this. 

[JonathanB]

Hi @nicholascollier,

I'm sorry to hear you're having some trouble finding a solution in regards to a 3rd party payment. It looks like this is your 1st post on the Community. Can you help us understand your experience a little better please?

What sort of charges have you been dealing with a shortcode text, or a Three Pay charge? How were you alerted to the charge?

Thanks,
Jonathan

[Ajstar]

I am currently going through the same 4.50 a Week charge, no way to cancel it no number works, everytime I ring 3 then next person gets ruder because they have already helped me, when they really haven't. 

3 weeks later my next step is legal and OFCOM see if they have any advice.