How do I make a complaint to 3

[Daveb42]

 

 

I received an email with a good offer on Friday so today I decided to take it up so phoned customer services who then denied that offer existed and wanted to charge me £20 a month extra, so I made the 30 mile round trip to the store who also said they could offer me it, they looked at the email and confirmed that it was genuine but still were no help it’s really annoying me

[JonathanB]

Hey @Daveb42,

I'm sorry to hear you've been running into these issues with redeeming this offer. We've not published one of your images as it looks like it has your full name on there, but I have been able to view both.

Just to check, the offer is for a secondary line, were you trying to redeem this as an upgrade or as an additional contract? Was there any issues with the team passing security to access your existing number? Usually whenever we have an offer like this on, the team should be able to see notes on your existing account to confirm you're eligible.

Thanks,
Jonathan

[sc1999]

https://www.three.co.uk/support/complaints/how-to-complain

There is a form near the bottom of the page.