How to choose a home broadband plan when I cant log in

[pr0fess0r]

Hi,

I have both a 3 mobile and home broadband plan and my home broadband plan is now out of contract. I can log in to my 3 mobile account on the web no problem, but there's no option there to switch to managing my home broadband account. Even on the Three app when I log in, there's no way to manage my Home Broadband account. Both accounts use the same email. There's no way to choose the account number or phone number when logging in (you're only prompted for email and password both on mobile and web). The Live Chat was no help as no support staff were available. Any tips on how to switch to my other account?

[KateS]

Hey @pr0fess0r,

If you reach out to our Customer Service teams and request to link both accounts, you'll then be able to switch between and manage both your mobile plan and home broadband on the app and online.

You can reach us by giving us a call at 333 or by joining our live chat.

I hope this helps,

Kate