Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

3 SIM found in old phone

Have done a factory reset on an old phone I found in a drawer in our house, there's a 3 SIM in it but the number doesn't come up as any of my contacts, wondering how I can find out who's paying the bill for this number if anyone, whether it's monthly...

AndyK by • Fledgling
  • 1123 Views
  • 1 replies
  • 0 likes

Existing Customer EU Roaming

As my contract was started way back before 1st October 2021,I believe my existing Call, Text and Data allowance with be honored in the EU without additional charges (please correct me if this is wrong) My query is... If I purchase a data boost packag...

Macca47 by • Fledgling
  • 883 Views
  • 1 replies
  • 0 likes

Customer services

      Conversation ID: b72abb28-4325-4822-b820-779f825fecd8Fri, 2 Aug 2024, 13:50:18 BSTYour chat transcriptHere's a record of your online chat with Three todayYou: YesYou: Please transfer me to someone who can helpAgent: I will transfer you to relev...

Charged for non EU roaming when I had an E-sim?

My most recent phone bill was a lot higher than I was expecting. The main charge was non EU roaming. I had an e-sim while I was away in Albania in June which I used the whole time I was there. Am I meant to be charged from 3 when I used my e-sim the ...

Lizzie1 by • Fledgling
  • 1835 Views
  • 4 replies
  • 0 likes

Dodgy sales phone call

Just had a phone call from this number, 02032193038, they asked if I wanted to upgrade, but if I did I would get a phone call from the distributor in the next 24 hours and would need to pay £35 shipping charge.

I cloud subscription

I cloud have contacted me and say thst my photos will be deleted if I do not pay a subscription. Before I do this I need to know if this is genuine.

KateC by • Fledgling
  • 1633 Views
  • 3 replies
  • 0 likes

Changing phone number

I’ve just upgraded from pay as you go to a pay monthly sim I don’t want the new phone number that’s come with the sim I want to continue using my normal number ( that was on my pay as you go 3 mobile sim ) how do i achieve that I seem to not be able ...

Phil25 by • Fledgling
  • 1430 Views
  • 3 replies
  • 0 likes

How do I complain to Three

How do I write and complain to Three about their negligence and incompetence plus the frustration of using the Digital Assistant (which truly redefines the definition of intelligence?)