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Unable to login to my account since upgrade

Hi,I am unable to access my account on the website and on the app. I already re-registered but when I try to login I get a prompt to verify my phone number by receiving a text, but the text never arrives.I have spoken with a few agents on the chat an...

JulioP by Fledgling
  • 2017 Views
  • 4 replies
  • 0 likes

Best solution 50GB Preload Data Pack - roam to USA

Hi, I have bought a 50GB Preloaded Data Pack, so that I can use my phone in the USA using Go Roam.  One of the prerequisites before roaming is to make a chargeable event such as a call or SMS.  However call and SMS are unlimited (free?) within this p...

GPO by Fledgling
  • 2738 Views
  • 4 replies
  • 0 likes

Request for proof of barring

 lost my mobile phone on 28 June 2023 And I have requested for my proof of barring and proof of usage from customer service I have received only the proof of usage after 2 weeks and the insurance company said they need separate letter for proof of ba...

nvelugop by Fledgling
  • 621 Views
  • 1 replies
  • 0 likes

Unable to view any of my bills

I have tried online, in My three, to check my bills, but on the Home screen the "Bill History" section is just a static image for me, I can't click on anything. I also tried the mobile app, and I could not find a section where I could check my bills....

upgrade promo for flip 5 disaster journey

ok i get the email offering a flip 5, guaranteed trade in of £300, zero early upgrade and a set contract rate with free ear buds ( woohoo).i had to respond by end of july. so i rang on 26th july to go ahead with deal as the web wouldnt let me in. app...

Horrible service!

Anyone else been having trouble with the app and online chat?Trying to upgrade my device for ages and keep encountering the following issues :-app unresponsive due to upgrades -try to speak to customer services, automated voice tells me to upgrade vi...

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