I want to cancel Monthly add on charges

[tywang2006]

I want to cancel Monthly add on charges, it charges me 12 pounds everyday, in my addon under my account, there is nothing add on shown. how can i get it canceled

[JonathanB]

Hi @tywang2006,

Our daily add ons aren't recurring, so I'm not aware of anything you could apply to your account to charge you £12 each day.

Where are you seeing info that suggests that you're being charged this, if your Three App or My3 account online isn't showing any add ons? Keen to help, but not sure I understand what you mean fully.

Thanks,
Jonathan

[Anonymous]

You’d be better off contacting customer service to sort this out