Accounts and services - Get support for Three services

What is difference between Data pack and data addons

I want to know if i had to use my three sim for next month upon completion of my current one month pack , which data pack or data addon is to be top up so i would be able to get data for next month

Charged for a top-up but Three has no record of the transaction

Two days ago on April 21st 2024 I paid £10 for a top up. This was for a 10GB Data Pack.I topped up online and received a "Your payment has been received" messageI can confirm the money has left my bank account, with a transaction cleared date of 22 A...

International calls charges not made

I've just checked my Three bill and I have been charged for four international calls to Regina Canada. £2.50 each £10 altogether. I do not know anyone in Canada and have never made those calls. What is going on? I phoned Three and all they could come...

no allowance showed and not taken from credit

my auto renew pack expired yesterday but it says in recent activity the purchase was complete yet it hasn't taken the money off my credit and not showing me my allowance

Upgrade issues

After originally planning to leave 3 I was given a new deal that sounded appealing through the Live Chat for an upgrade as my current contract is nearly over.Went through all the routine stuff of phone, airtime plan etc then they suddenly started as...

Sim only contract ending

My 24 month Sim Only contract is ending this month.I'm getting emails saying "Time is ticking" and "don’t miss out on this incredible upgrade offer"The offer is a 40% increase for the same service for that I currently pay.Am I correct thinking I can ...

"You've now reached your monthly credit limit"

I'm trying to call the Channel Islands from the UK. I receive the announcement "You've now reached your monthly credit limit...You'll need to make a payment"I pay monthly, I don't have a spending cap, all bills are paid up front, on time.What does t...

Cant find okd account to pay balance

I habe an old account with 3 which i need to pay off but 3 cant find my account with an account number. I have previously paid half the balance with the same account number but now they say they have upgraded system so cant access old account. Does a...

No allowances shown - please help

Hi. So my PAYG £20 plan allowances expired 15 Apr and when on WiFi I received an email saying my auto renewal had gone through. I went to my3 app and saw that no allowances are shown. Usually it would at least say expired or the new ones as showing. ...

Fraudulent billing of 4.50 weekly

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop ...

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