Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Account in credit question.

Hi, I just renewed my contract in April and mays bill was the same as my old contract usually was and I paid in full. Now my bill says is -£13 something, my question is will this just be taken off the balance of my next bill or will it get refunded/d...

Aeraa by • Fledgling
  • 647 Views
  • 1 replies
  • 0 likes

Cancelling voicemail diverts

Hi All,So I’ve ported three numbers across to Three pay as you go. Basically want the opportunity to ‘test drive’ the Three coverage in my area before committing to a two year contract. So I contracted Three this morning and asked them to remove the ...

Mr_R by • Fledgling
  • 2695 Views
  • 6 replies
  • 0 likes

My Go Roam ATW pass won’t access internet

I’m currently in the US.  I have an iPhone 15 Pro.  I received a text to say my go roam pass had activated but am not able to access the internet.  Any advice appreciated at it’s extremely frustrating. Have turned phone off and on etc manually choose...

MrsEH by • Fledgling
  • 1194 Views
  • 3 replies
  • 0 likes

Best solution eSim Transfer

I've been trying to transfer my eSim over to a new phone.I called customer services and they said I'd get an email with a QR code, but the email never arrived! Now the eSim in my current device has been de-activiated by Three and I no longer have a w...

Eu roam add on

Just purchased the 7day eu roam add on for £12. Works out £2 cheaper and allows you to use all of your data allowance rather then limited daily however how do you know it’s active? no emails nothing on the app? 

Best solution Unable to view allowances

Unable to check allowances in the my3 app for my second phone.I have 2 payg phone numbers, a physical sim in one phone and a new eSIM in another phone, registered against one email address.In the my3 app the allowances for one number can be seen, the...

wgm999 by • Regular
  • 4563 Views
  • 14 replies
  • 0 likes

Remove a three data pack and add a new one

Hello Three Community,My 10 GB plus 2GB Data Pack add on will expire on 31st May 2024. Actually my Data has finished and I need the Data straight away and also this Data pack always falls short for me. So I have removed the current Data pack and I ha...

Strange three

Hey, I upgraded my plan with device on 5th of this month. But now I realized I got charged for my previous Plan how it will be happen. How I can pay twice for a Plan?