Accounts and services - Get support for Three services

App purchases of add-ons don’t work

After recent updates, the app now actually lets you select an add-on and pay for it. But still the purchased add-on never appears next to the plan and I never receive any confirmation emails or messages.Now that may well be because I should already ...

Missed payments reported to credit companies

Three have reports missed payments for March and April to creditors but I made the payments for each month. I've checked with bank and on my payments on the three app and the payments were made each month.I only nnoticed something was a miss when Cle...

Contacted by fake three staff to offer me a better deal for 45% cheaper because I've been loyal

Loyalty reward

Hi. How to convert £10 credit to £10 data pack? Thank you

Hi.How do I convert £10 credit to £10 data pack with Three? Thank you.

Stolen Phone - Google Play/Tiktok Coin Charges

My pay monthly phone was unfortunately stolen on the evening of the 3rd of March. The next day, I did all the usual things you would do in this scenario. However, it came to light a month later when I came to pay my phone bill, that the thief had pur...

sim swap customer enquiry (no, it has not happened to me...yet)

Hi,Sim swapping is on the increase and is used to bypass 2FA via text codes, and not all sites allow other, more secure authentications.Can you tell me what protections 3 have in place to prevent sim swapping/hijacking? After a recent identity theft ...

Remove Go Roam

Hi, I bought a 14 day Go Roam pass when I arrived in the USA, not realising I have a 28 day Go Roam allowance that covers this. Can I cancel and get a refund for the 14 day Go Roam add on? I keep trying the Chat but no ones ever available.

I need to connect my laptop

Hi I would like to know why i don’t have airtime on my phone bt three store they told me it’s unlimited bt I can’t phone I only have data,and I need help because I can’t connect my laptop to my phone for the internet what can I do please help

Was it really Three?

I have just had a telephone call claiming to be from Three offering a 45% discount on my bill no strings attached.After being asked to spell my email address 3 times I felt something wasn't quite right,declined the offer and hung up.The telephone num...

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I have a AdvSIM Unlim Data ULD Min24M - why do I need a spending cap? And why should my allowances need resetting every month??

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