Accounts and services - Get support for Three services

exhausted with three

I've had Three since September 2023. EVERY month there's some new problem when I try to renew my data pack. The first time, they straight up just stole my money. I paid for the credit, and the credit showed as 0. I waited and waited...nothing. Had to...

Contract Query

First post here.Going around in circles a bit with trying to sort an Phone upgrade with customer services.My Device was paid of years ago as only a iPhone 6s so i only have an Airtime plan at £19.99 which i think is the cheapest. I don't remember ren...

Ordered an upgrade (Samsung S24), Say's in stock, been told to wait a month for delivery

I ordered an upgrade on 30th of January as I was due for renewal. I Picked the Samsung S24 which stated and still states "In Stock".I've not had a delivery despite your delivery information stating it's next day delivery. Speaking to a web advisor, w...

Phone upgrade

Was due My new upgraded phone to arrive today dpd said it was out for delivery then I got in the tracking and that it was getting sent back to 3 I contacted 3 on chat and they couldn't tell me why dpd were sending it back then I wad told that I need ...

Three withdrew payment twice

I usually use auto-renewal and did not have any problems before. I use 10 pounds pack and my plan automatically get paid in first day of month. This morning (1st February 2024) they were supposed to withdraw 10 pounds from my bank account but they wi...

scam

Hi, I received calls from what appeared to be from three online promotions.........SCAM.....they use numbers like 0204 5064838 or 0203 9713038. emailing from info@threeupgradation.sound so convincing, no upgrade delivered and £30.00 taken from my ba...

Payment Taken Twice

Hello three has took 2 payments from me this month i paid through the app on the 18th of january they took another payment on the 22Th i have contacted them and they said i had to wait a few days it has been over a week and a half and still not refu...

Issues accessing Three rewards

I’m an existing customer but I’m not able to access my three + rewards account. I forgot my password and tried to reset but I get an error message “unauthorised number”. I’ve tried contacting Customer Services multiple times - is someone able to he...

Three - reuse email address on another account

I ported my number out of Three today as got a better deal elsewhere, was wondering does the entire account get closed, so what I am trying to get at is will I be able to use the email address on another account in the future.I ask this as I cannot u...

Best solution Unable to register / log in using old email address

I have recently return to three but was unable to re-register or log in using my old email addressWhen I tried to login in, it will state that your account is closed.When I tired to re-register, it will say someone is already using the same details r...

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