Incorrect missed payment on my credit file

[Dlm0211]

Hi, 

I’ve recently had a missed payment added to my credit file as of the 10th of march even though the bill was paid on the 28th of feb. 

I’ve spoke to someone on the chat function who has stated that this is due to a change in the billing cycle making the payment late and that it will auto update on the next billing cycle. 

Is this information correct? It’s not quite adding up to me. 

Thanks in advance!

[JonathanB]

Hi @Javier240,

Thanks for reaching out. I've answered on the new thread you created. I'm still making some enquiries but I'll get back to you as soon as I can.

Thanks,
Jonathan

[Anonymous]

Surely if the billing “cycle” were to change then the billing dates would change? Or am I missing something here? Doesn’t quite sound right to me. I’d phone them back rather than chat to them if I were you. A missed payment apparently through no fault of your own needs clarification.