Issue with Missing £5 Direct Debit Discount

[Valis]

Hello, I have noticed that I have never received the £5 discount for paying via Direct Debit, even though it is stated in my contract. It is true that I have made payments immediately after the invoice was issued in the last few months, but my Direct Debit is activated. Could you please check and confirm why the discount hasn't been applied to my bills?

[Maxine]

Hey Valis, 

That doesn't sound great to hear about your Direct Debit issues. If you've been making manual payments but, haven't cancelled your Direct Debit, this will still be tried from your bank account as this doesn't register on the system as the Direct Debit is still set up. If you wish to keep your Direct Debit set up, you don't have to make manual payments. If you do want to pay manually, you'd have to cancel your Direct Debit to stop any double charges.

However, this is something our Customer Service Team can most definitely check for you and get any questions you have about your bill answered.

Maxine