Live chat

[Hogga99]

How to get on live chat using data 

[strive]

I have the same issue

not managing to open the chat in none of the browsers

[KateS]

Hey @strive,

That's frustrating. Are you on mobile data or Wi-Fi when attempting to open the chat?

Could you try clearing your cookies and cache and let me know if this makes a difference, please?

Thanks,

Kate

[strive]

I'm on a computer

and tried clearing cookies and cache

didn't help

[KateS]

Hey @strive,

Thanks for getting back to me.

Can I check what browser you're currently using? and any other browser you're having the same issue with, please?

Are you able to use a mobile device and attempt to connect? Any screenshots of error messages would be really helpful if you're able to provide this.

Thanks,

Kate