- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 07-26-2024 05:49 PM
2 weeks ago
I have the same issue
not managing to open the chat in none of the browsers
2 weeks ago
Hey @strive,
That's frustrating. Are you on mobile data or Wi-Fi when attempting to open the chat?
Could you try clearing your cookies and cache and let me know if this makes a difference, please?
Thanks,
Kate
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
2 weeks ago
I'm on a computer
and tried clearing cookies and cache
didn't help
2 weeks ago
Hey @strive,
Thanks for getting back to me.
Can I check what browser you're currently using? and any other browser you're having the same issue with, please?
Are you able to use a mobile device and attempt to connect? Any screenshots of error messages would be really helpful if you're able to provide this.
Thanks,
Kate
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.