Live chat

[Hogga99]

How to get on live chat using data 

[strive]

I'm on a computer

and tried clearing cookies and cache

didn't help

[KateS]

Hey @strive,

Thanks for getting back to me.

Can I check what browser you're currently using? and any other browser you're having the same issue with, please?

Are you able to use a mobile device and attempt to connect? Any screenshots of error messages would be really helpful if you're able to provide this.

Thanks,

Kate

[strive]

I have the same issue

not managing to open the chat in none of the browsers

[KateS]

Hey @strive,

That's frustrating. Are you on mobile data or Wi-Fi when attempting to open the chat?

Could you try clearing your cookies and cache and let me know if this makes a difference, please?

Thanks,

Kate

[MZone]

You can contact Customer Service here.

[Angelica]

Hello, I made an additional 10G recharge and I haven't received anything

[JonathanB]

Hi @Angelica,

It sounds like you may have been affected by a temporary issue with top ups yesterday. This should have been resolved now, but please let us know if you're still experiencing any issues.

Thanks,
Jonathan

[Hogga99]

Every time I click on the live chat nothing happens

[PeteG]

Hello. 

Live chat looks to be working normally. I'd recommend trying a different browser, and it might be worth ensuring you don't have any blockers on your browser that might block the chat from popping up.

When you click the option to chat, it should pop up on the bottom left, within around 15 seconds or so. 

Pete.