Live chat

[Hogga99]

How to get on live chat using data 

[Firthrob123]

Hi am looking to cancel my phone contract with the relation of the number 07********* 

how may u help 

[JadeF]

Hey @Firthrob123 

Sadly, I'm unable to take cancellation requests from this Community platform. 

If you pop over here, you'll find all the ways you can cancel your contract with us.

Thanks, Jade

[strive]

I'm on a computer

and tried clearing cookies and cache

didn't help

[KateS]

Hey @strive,

Thanks for getting back to me.

Can I check what browser you're currently using? and any other browser you're having the same issue with, please?

Are you able to use a mobile device and attempt to connect? Any screenshots of error messages would be really helpful if you're able to provide this.

Thanks,

Kate

[strive]

I have the same issue

not managing to open the chat in none of the browsers

[KateS]

Hey @strive,

That's frustrating. Are you on mobile data or Wi-Fi when attempting to open the chat?

Could you try clearing your cookies and cache and let me know if this makes a difference, please?

Thanks,

Kate

[MZone]

You can contact Customer Service here.

[Angelica]

Hello, I made an additional 10G recharge and I haven't received anything

[JonathanB]

Hi @Angelica,

It sounds like you may have been affected by a temporary issue with top ups yesterday. This should have been resolved now, but please let us know if you're still experiencing any issues.

Thanks,
Jonathan