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on
โ10-10-2024
10:42 AM
- last edited on
โ10-10-2024
10:48 AM
by
JonathanB
My wife, Julie , passed away on 10 August 2024, account number 9********
when I attempt to login to my account 1******, I STILL get the message,
"Hello JULIE *****"
Account 9******
John B****
07*****
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on โ10-10-2024 01:57 PM
Hi John,
I'm sorry to hear of your wife's passing, I can't imagine how difficult of a time you must be having. We'll do our best to resolve this as quickly as possible for you.
I've removed your personal info from the post to help keep this data safe, and I'll arrange for a colleague to look into this for you, and reach out with the info you've provided.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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