Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Best solution Reregistering

Hi, I went to log onto my account on the app and got told to reregister. Entering all my details and hit Register and it does nothing. The same happens on the web page. I am on my iPhone

z750 by Fledgling
  • 793 Views
  • 1 replies
  • 0 likes

Monthly bill privlem

My bill was always on 24th, but I get paid on the 25th, so i manualy paid bill, always a day late. So in May I thought, set up a direct debit to come off after every 25th. So in May and June the debit came off after 25th amd near end of month. Howeve...

cant cancel watch plan

Hi, I am unable to cancel my apple watch plan. I followed the instructions on the website and removed it from my watch app. However I am still being billed for it. I tried talking to a customer service person and sent them the link of the website i t...

caspre12 by Fledgling
  • 1067 Views
  • 1 replies
  • 0 likes

Requesting PAC via text isnt working (leaving 3)

HiRequesting PAC via text message sends back a message:"Sorry but we're struggling to verify your account. Please go to 3.uk/iai for more info" which is a help page how to switch to ThreeIs there a way to request my PAC number from my account page as...

napu by Regular
  • 4484 Views
  • 10 replies
  • 0 likes

How to buy Data Pack using cash credit?

Hi! I topped up my account with £10, but when I try to get the £10 Data Pack, the app asks for my credit card again. They say I can use my cash credit, but I don't see this option anywhere. Can someone help me?

Three app

It’s asking me to re Register to my account but I don’t know what email was used with this three account and I need help

TxylorUK by Fledgling
  • 1930 Views
  • 4 replies
  • 1 likes

Topup

Hi three I got auto renewal plan of 10 pounds but double times I got charged like 20 pounds, please refund me 10 pounds, Thanks

Returns

Help,I had 5g broadband delivered a couple of weeks ago couldn't get a signal so after a couple of days decided to cancel it but how hard is it to get a returns bag or DPD label to drop off I've been on live chat three times and phoned customer servi...

Ross by Fledgling
  • 1732 Views
  • 4 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors