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Conversations

My3 through web browser

Hi, does anyone else have problems logging into their account through Safari? I have found that it's not possible and have had to use a different browser such as Edge.  

DiDi by Regular
  • 3063 Views
  • 7 replies
  • 0 likes

Dreadful new app (again)

I now have 2 phones and 2 emails on my iPad app.  While re-registering my phone I activated some setting which means that I chose my phone and log in without logging in!  The second phone with my original email address requires email and password to ...

DiDi by Regular
  • 735 Views
  • 1 replies
  • 1 likes

Change my Name on my account

I have been attempting to change my surname on my account, I have sent a cover letter and proof of deed poll as requested. These are also the Instructions on Threes website. I have been waiting over a month with no contact from Three. I called and th...

Bexx by Fledgling
  • 1100 Views
  • 1 replies
  • 0 likes

Unable to login to my account since upgrade

Hi,I am unable to access my account on the website and on the app. I already re-registered but when I try to login I get a prompt to verify my phone number by receiving a text, but the text never arrives.I have spoken with a few agents on the chat an...

JulioP by Fledgling
  • 2096 Views
  • 4 replies
  • 0 likes

Best solution 50GB Preload Data Pack - roam to USA

Hi, I have bought a 50GB Preloaded Data Pack, so that I can use my phone in the USA using Go Roam.  One of the prerequisites before roaming is to make a chargeable event such as a call or SMS.  However call and SMS are unlimited (free?) within this p...

GPO by Fledgling
  • 2807 Views
  • 4 replies
  • 0 likes

Request for proof of barring

 lost my mobile phone on 28 June 2023 And I have requested for my proof of barring and proof of usage from customer service I have received only the proof of usage after 2 weeks and the insurance company said they need separate letter for proof of ba...

nvelugop by Fledgling
  • 639 Views
  • 1 replies
  • 0 likes

Unable to view any of my bills

I have tried online, in My three, to check my bills, but on the Home screen the "Bill History" section is just a static image for me, I can't click on anything. I also tried the mobile app, and I could not find a section where I could check my bills....

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