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on 10-10-2024 10:42 AM - last edited on 10-10-2024 10:48 AM by JonathanB
My wife, Julie , passed away on 10 August 2024, account number 9********
when I attempt to login to my account 1******, I STILL get the message,
"Hello JULIE *****"
Account 9******
John B****
07*****
on 10-10-2024 01:57 PM
Hi John,
I'm sorry to hear of your wife's passing, I can't imagine how difficult of a time you must be having. We'll do our best to resolve this as quickly as possible for you.
I've removed your personal info from the post to help keep this data safe, and I'll arrange for a colleague to look into this for you, and reach out with the info you've provided.
Thanks,
Jonathan
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