My3 not logging in and safe search suddenly on!

[missrmmc]

Can anyone tell me how I fix this? 
thanks 

[Broadbandlives1]

"You can't change your SafeSearch setting at the moment because someone else, like a parent or administrator, controls settings on the network, browser or device that you’re using"

i have added my credit card info as age proff on 3 account but still get this..any idea ?

[StephR]

Hi there, welcome to Three Community.

If you're having trouble logging into My3, try using the 'forgotten password' option to reset your details. Once you're logged in again, you can update your adult filter settings by following the steps here. 

Hope that helps 😊

StephR