My3 through web browser

[DiDi]

Hi, does anyone else have problems logging into their account through Safari? I have found that it's not possible and have had to use a different browser such as Edge. 

[Ole_Devil]

Exactly the same problem for me.  Three website won't load properly in Safari on my Mac, but will on iPhone. I went for several months unable to access my invoices.  In the end, I used Chrome, but Three ought to make sure their website works for all popular browsers. Just tried again, and still not working.

[JonathanB]

Hi @DiDi,

I don't think I've seen anyone else specifically mention Safari.

Is this through your iPhone/iPad or on a Mac/PC?
Does the rest of the site load okay?
What point does it stop working, and are there any errors from the browser or Three?

Thanks,
Jonathan

[DiDi]

Hi, this is through iPad. I usually get to front page, submit phone number, then captcha, usually twice then nothing. No error messages.

[JonathanB]

Nothing? As in a totally blank page? But you can load the same account on the App or another browser?

[DiDi]

No not a totally blank page - after the captcha it reverts to the page showing the phone number and then ‘just sits there’.  No problem with Edge.  I can log into the Community through either browser. 

[DiDi]

Sometimes it doesn’t even bother with the captcha!

[sc1999]

3 are not alone with this. I get fed up having to try some sites in multiple browsers to either get the site to load or to get it to format in a usable manner. Then the browser that works gets updated and the site no longer works. I think it's a matter of poor code, or poor testing, by the website rather than the browser.