Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Customer services

      Conversation ID: b72abb28-4325-4822-b820-779f825fecd8Fri, 2 Aug 2024, 13:50:18 BSTYour chat transcriptHere's a record of your online chat with Three todayYou: YesYou: Please transfer me to someone who can helpAgent: I will transfer you to relev...

Charged for non EU roaming when I had an E-sim?

My most recent phone bill was a lot higher than I was expecting. The main charge was non EU roaming. I had an e-sim while I was away in Albania in June which I used the whole time I was there. Am I meant to be charged from 3 when I used my e-sim the ...

Lizzie1 by Fledgling
  • 1018 Views
  • 4 replies
  • 0 likes

Dodgy sales phone call

Just had a phone call from this number, 02032193038, they asked if I wanted to upgrade, but if I did I would get a phone call from the distributor in the next 24 hours and would need to pay £35 shipping charge.

I cloud subscription

I cloud have contacted me and say thst my photos will be deleted if I do not pay a subscription. Before I do this I need to know if this is genuine.

KateC by Fledgling
  • 831 Views
  • 3 replies
  • 0 likes

Changing phone number

I’ve just upgraded from pay as you go to a pay monthly sim I don’t want the new phone number that’s come with the sim I want to continue using my normal number ( that was on my pay as you go 3 mobile sim ) how do i achieve that I seem to not be able ...

Phil25 by Fledgling
  • 821 Views
  • 3 replies
  • 0 likes

How do I complain to Three

How do I write and complain to Three about their negligence and incompetence plus the frustration of using the Digital Assistant (which truly redefines the definition of intelligence?)

How to get a refund for Data Passports?

Hello, apologies this is pretty long winded...My wife and I each purchased 14 data passports (a highly tedious process I will add) before traveling to Turkey for a 2 week holiday - on arrival they did not activate and very quickly I received a text m...

PhilH by Fledgling
  • 1257 Views
  • 3 replies
  • 0 likes

Smart Watch pairing

Why does it say Smart- watch Pairing 24mSmartwatch Pairing allows you to share the allowances in your Package with your smartwatch. Smartwatch Pairing 24m is included in your Package and forms part of your Monthly Charge. The Smartwatch Pairing Plan ...

Change ownership of account

I would like to change the ownership of the Three account from my brother to myself. The first time I spoke to Three support about this, I was told that this was not possible for some reason. However, when I spoke to a different person when I called ...

krl by Fledgling
  • 809 Views
  • 1 replies
  • 0 likes