Need help to understand

[SamuelK20]

Hello just abit confused of my order cause one minute it says they got the order the next thing saying they haven just need a bit of help please to actual understand what this means 

 

 

[JonathanB]

Hi @SamuelK20,

Sorry we're not seeing the images you tried to send as part of this post, so we're not completely clear on what has happened. If you can let us know a bit more about the situation we'll do our best to help.

Thanks,
Jonathan

[SamuelK20]

Just wanna understand if I’m gonna get my order or not as they have took money from my bank account ?