Accounts and services - Get support for Three services

Best solution Potential Upgrade Scam

Hi ,I keep getting calls from a call center saying they are from Three and I have been selected for an upgrade as special promotion even though I am only 12 months through a 24 month contract. They call from mobile number starting 07451. I have not g...

Add on added in error

Have tried to top up my mothers Mob - three pay as you go. I chose the wrong option and went for Add on 30 days unlimited minutes and texts instead of cash top up. Can I convert as there is no way she will use £35 worth of calls etc in one month. if ...

Absolutely ridiculous account issues

I ordered 5 PAYG sims recently. I used 5 different names and email addresses but for some reason they were all added to the same account (I assume the first purchase logged me in somehow).Each order seemed to update the account details and change the...

Broadband bill scam

I’m a broadband customer who’s been hit by a third party payment scam. Noticed it a couple of months ago. I get charged £4.50 per week by a company called Artiq BV. Anyone else had an issue?

Using a phone abroard

Hello I’ve travelled to Spain and my phone isn’t working? What are my options?

Recover deactivated number

Hello, three community!My three number has been deactivated yesterday due to no outbound activity (lots of inbound though). Support over the phone told me there is no way to have the number back in any form. I believe it's a matter of paying for the ...

I dont have access to my email given before

Hello.. Can i need your help.. I can't register in my three apps.. Because I don't have acces in my email that i given before.. Please help me to change my email.. What can i do..

No internet

Is anyone else having this issue? My data is back after the fiasco of updating the app but I can't connect to the internet. I have signal but I can't load any pages. And yes I have tried all the usual tricks (off and on again, airplane mode)

please reset my re register my thee account

I want to register my mobile app, but I can't，always show me Please check the details you entered are correct. If you still encounter an issue, please contact us.

My SIM card suddenly not working, can't make any calls and texts

On 22nd October, my SIM card suddenly not working any more. I just topped up on last few weeks for three month plan. I don't have service, can't make any calls and text messages. I have owned this SIM card for almost 8 years. There is no messages but...

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