Accounts and services - Get support for Three services

Smartwatch Pairing and Sim?

Currently on contract with Three. Tried adding a Smart Watch on contract. Online, it gives me the price, then a pairing contract price. The pairing, as I understand it, is to link to my phone and run off the same allowances. There's an issue with ev...

i cant reguis my account

hi, my number is 07********* my name is Dennis *** and i need reguis my account and i need to pay my bill my email is ***@*** help please....

Upgrade

On 26th Jan 2024 I upgraded my handset. I was told it was due to be delivered on the 5.02.24. I have not received the handset. I have been in contact daily via online chat and keep getting told to wait and DPD will deliver. I was then told that the l...

Charge in the US

I joined Three many years ago because I travelled in Spain and the US. The contract I had then included calls and texts made and received in Spain and the US. I have been travelling in the US more frequently in the last 3 years and noticed that some ...

eSIM

Hello, How can i convert my three SIM to eSIM

Cancellation contract

Hi, I'm one of your customer. My contract is run out, and I need to stop my direct debit.Please stop my direct debit as soon as possible. Regards.

You are not authorized to change the services.

I can login to the My3 App but can't top up my PAYG. I can see existing allowances but get message "You are not authorized to change the services. Only the account owner is allowed to perform changes.'Anyone had this issue and got it fixed.Online cha...

Smart Watch Pairing Plan Confusion!

Hello AllI've been emailed today about renewing my contract - with one of the offers being a 24month contact. However, i wanted to add on the smartwatch pairing plan, as when i checked the pricing guides it appears that its free for 24 month contract...

Please answer urgent!!!

Hi I have a question to ask. I ordered a 3 pay as you go SIM online. I used that sim for a few weeks and now I decided that I didn't want that number anymore and rang 3 customer service and they have cancelled that pay as you go number and it is no l...

Does my 3 Business plan continue at the same deal at the end of the contract?

I have an amazing deal on 3 business of £3pm unlimited data and it expires soon. I had a letter from 3 telling me I could change my plan or cancel when it expires.They made it sound like the current deal will just stop at the end - is that right? or ...

Account and services

Conversations