Accounts and services - Get support for Three services

Cancelled in 14 day cooling off period but still charged

Hi I had three broadband last year and cancelled in 14 day cooling off period and they tried to take £403 despite speaking to them and they said ‘’do not worry I have written clear notes on the account and you won’t be billed a penny’’ but I kept get...

I can't use three app

Any time when I want to use app .said account is closed

Student Saver SIM - another month, still same problems.

Yet again, my "Student Saver SIM" has disconnected at the stroke of midnight on the 1st of the month despite having several months left to run.Three keep assuring me it's fixed, but the same thing keeps happening.It's really frustrating.

Keeping current sim and phone on a new contract

Guys I cant seem to see an answer anywhere for this.Basically I have an older phone im happy with that uses a micro sim. My contract has run out so I can upgrade but newer phones I can choose from use nano sims. So my question is if I choose a new ha...

3 UK website down.

It seems 3's website is down but the community is up.

Best solution Leaving Three - PAC text issues

Hello!I have reached the end of my contract and have decided to leave Three, mainly due to the poor signal I was receiving.I would like to keep my number and understand I need a PAC code. I have followed the FAQ and sent a text with “PAC DDMMYY” to 7...

Does Three even have a UK Customer Services anymore?

It’s a real shame they’ve gone down this Indian call centre route. Is there an email address I can get directly to the UK Complaints team?

Resolution not available by email??? You couldn’t make it up!!!

I’ve been with Three at least 10 years. Maybe 15. I’m not sure, as Three recently deleted my entire payment history, prior to September 23…I have no problem with the network itself. It works. Very rarely have a problem. I would like to stay w...

Setting up voicemail and don’t want to record name or personal greeting

I am setting up my account and it’s asks me to:Enter a PINRecord my nameRecord a personal greeting for all callsI have entered a PIN but want to keep the standard greeting. It’s 2023 verging 2024 there must be an option as there is with Vodafone to k...

Monthly spending Cap

Hiplease I want my monthly spending cap to be reset back to zero

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