New 3 Mobile App won’t load account details

[Timrivergod]

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

[Jardine_199]

Hi same issue and has been like this for days. I am also abroad and need to access data. Are you implementing a fix for this? Or how are we meant to buy data now? Bit unacceptable to have this functionality down for so long for so many customers without any communication. 

[JonathanB]

Hi everyone,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan

[Suecubs]

Yes try every day just in case a miracle happens. It’s totally weird as can login to Community!  Have posted lengthy messages explaining everything and my efforts to get an answer. Have exhausted every avenue that has been suggested by Chat and here and troubleshooting. I’ve come to the conclusion it is going to be like this forever. 😳

[Anne1955]

Yes same issue deleted app cookies tried everything 

[Anne1955]

Now fixed by downloading IOS17

[Timrivergod]

hi Anna I gather you are on a later IPhone above 7+

[Anne1955]

iPhone 11 but since doing the download it’s been fine accessing my account through the app 

[Sabe]

Hi Jonathan,

The issues is still there, and It’s been there for long, not only today. 

[ChrisW]

Dear Sabe I’m in this same position. There are lots of 3 customers unable to access their account on 3 app and 3 website myself included. 3 said it’s working on a fix but nothing changes. I have been locked out since 13/9 so for nearly 6 weeks. If 3 cannot solve this and 3 customers cannot access their accounts we should all be released from our 3 contracts without penalties with immediate effect. Then we can move to other mobile network providers.  I have written to 3 complaints about this issue and got no reply. My next step is to escalate the issue to Ofcom to get them to step in as too many 3 customers are adversely impacted. 

[Rmagee]

Yes still experiencing the same issue on both app and website. I’ve also tried deleting the app and re-installing and same issue. Husband also has the same problem.