New 3 Mobile App won’t load account details

[Timrivergod]

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

[ChrisW]

I tried that and didn’t work. Also attempted login through Safari and not able access account on 3 website - get the 4 dog when attempt to login

[Loftyscott]

I’m also having the same issue. Think I will change to a better provider if this keeps up

[Possy67]

Same here just updated and now can’t load account info

[Possy67]

iPhone 15 pro iOS 18.0.1 safari and both web and app not working

[Harovitch]

I have exactly the same issue on my iPhone 7 with the 15.8.3. o/s. I have spent hours on my laptop trying to get three's digital assistant to understand and finally gave up. Eventually I managed to speak to someone on the help line who did not actually speak any form of understandable English. After explaining the problem over and over again she assured my somebody from 'the team' would get back to me. Predictably nobody has!  Seriously thinking now about moving provider now, sick to death of this shoddy tardy treatment after paying 3 so much money over the years.  Simon Hare. Hove. East Sussex. 

[MichaelP]

Hi @Harovitch,

That's not good to hear! I understand your frustration, having spent so much time trying to resolve this.

Please confirm - Have you tried both the Three app and mobile web browsers? If so, which browsers have you tried?

Have you also tried on a PC/Desktop/Laptop device? This is just to see if you see this error more widely.

Furthermore, have you tried to update your software?

Thanks,
Michael

[Harovitch]

To be quite blunt Michael peoples patience will only last so long. Three is a big enough company, if its technicians and engineers cannot sort this problem out, which appears to be the case, perhaps you should be now employing some external expertise.  

[Viclewis13]

Hi I don’t really understand what is taking so long to fix! It’s been ages now - surely there is an identifiable bug if everyone is having the same issue. Mad that you can’t access your phone account from your phone! 

the question has already been answered many times that the issue doesn’t apply to desktop browsers. 

I am trying to look at renewable options and the fact it is so hard to do so just confirms that I need to switch to a different network 🤣

[ChrisAO]

Sorry to disagree, the issue HAS also happened with desktop browsers.

[Rmagee]

I’ve just downloaded the new IOS17.17 and it now works! The issue on the old software was still there though.