New Customer Registration

[Nm007]

Hi,

I am a new pay n go customer and really need to register. Anybody have a fix for this?

Thanks

[Paddiewack]

Explain what issues you’re facing. Have you downloaded the app,are you using a valid email address???

[Nm007]

I am trying to register via the webpage. It takes me to a page that requires me to enter my phone number I am then directed to another page which tells me I need to re-register even though I haven’t even registered before. I click this link and the next page refuses to load and stays blank. I am using an iPhone 5s so unfortunately I cannot download the app as my iOS is too old. I have tried reloading the page in desktop mode in safari and opera but still no luck. I have no idea how I am supposed to register now. 

Thank you for taking time to help 

[Paddiewack]

This is clearly a job for customer service and I strongly suggest you call or message them. They have access to your account whereas this forum doesn’t. The reason I asked what issue you were experiencing is that when I was registering I used an email address that I had used previously when I was a payg customer and couldn’t register as a pay monthly customer for some reason. 🤷‍♂️I’m sorry I can’t help you more.

[sc1999]

Have you tried registering using a desktop/laptop? I ask because 3 may be detecting the phone you are using and blocking due to its age. The have been issues with unsupported versions of android as they no longer get security updates.

[Paddiewack]

Good point l,hadn’t thought of that!

[davidb]

Three app / desktop registration is the same. It does not work.

Search "Please check the details you entered are correct. If you still encounter an issue, please contact us." for the amount of problems people are having. Customer service can not help either, it is a server problem that hasn't been fixed.

You would think Three would be onto this as it's preventing people from paying their bill.

[davidb]

The re-register service doesn't work properly, and hasn't worked for about a year now. Search online for:

"Please check the details you entered are correct. If you still encounter an issue, please contact us."

This is a known problem and a lot of people are experiencing it. Unfortunately, three can't/won't fix it. I pay my bill through the app and have insane trouble getting it paid without being able to log in. I'm not paying it next month if these problems are still around and going to another internet provider.

[Paddiewack]

When all else fails it’s back to customer service via live chat I’m afraid. All we can do on this forum is speculate and that’s no use to you. 
Good luck

[Nm007]

The live chat feature also doesn’t work