I got a message to say that I have used all data plus spend cap. I Terrie to log on to My3, but we now have to reregister. Fair enough, but I have no access to the email I used decades ago to register.
So cannot use the app to help, or even to get Live Chat.
There appears to be no way to speak to an agent (even if prepared to sit in queue for 30 minutes)?
Thanks if you can help
You need to go online to Three uk homepage. click on HELP in the top banner, of the screen. In the drop down menu select under GET IN TOUCH select CONTACT US. Scroll down the screen to CHAT TO Us and click on the chat to us button.In the popup chat screen follow the instructions. Fill in your personal details including the email you want to send a log of your conversation at the end of the chat. If you find you are asked a question but with no option in the question to cover your situation just type "other" or something else that chat does not understand. You would than be queued to talk to chat to a human. There is no special end chat button. Just hit the cross on the top right of the chat screen like any other window and enter the email address of where you want the chat log to go to.
We are sorry that you have been having signing in issues,
Let's get this looked at!
I have sent you a PM with a direct link to a specialist team who can support you on this.
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