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Conversations

Unable to E sign

I’ve been trying upgrade an account now for 1 week,I’ve tried through the app 4 times,live chat twice and finally on the phone today..the credit check gets passed,I pay for delivery and then finally when it’s time to E sign the device plan,the email ...

Mike77 by Fledgling
  • 603 Views
  • 3 replies
  • 0 likes

Contract

I have been paying for an additional contract for my partner but she’s very sadly now passed away. Can I cancel the contract please? 

Rev by Fledgling
  • 761 Views
  • 4 replies
  • 0 likes

Roaming Australia

My son (17) has a monthly contract. We took out November 2022. He is travelling to Australia for 3.5 weeks. In the Uk he has an unlimited data package. From what I understand he can roam free of charge for 56 days. But if he goes over fair usage data...

E-sign

I ordered an upgrade 3 days ago and still haven’t received my device plan agreement so im obviously not able to E-Sign it and i just keep getting fobbed off with ‘I advise you to wait 24 hours and if you still haven’t received it come back to the cha...

Tom96 by Fledgling
  • 392 Views
  • 1 replies
  • 1 likes

Best solution Top up start time

My pay as you go sim will expire on 26 Jul, if I don't top it up on or before 26 Jul, but do it later says on 6 Aug, what will be the new plan expiry date, will it expire on 26 Aug or 6 Sep? Thanks.

Ivan24 by Fledgling
  • 416 Views
  • 1 replies
  • 0 likes

Roaming Charges

I went abroad recently but switched my phone to wifi as I had another phone acting as a hotspot while I was there. Came back to a bill for roaming. Asked 3 via Chat and they claim I was using 0.0009mb and 0.0026mb usage on 2 of these days which of co...

Caz

Utterly useless support! Wrong bills, disconnections, broken app and I have more chance of talking to the dead than customer support!Bill is wrong, lots of data packs I didn't want, four of them from the same day! Used chat robot as no phone number o...

Help

I’m just after receiving a new device from an upgrade. I want to change my number with a new sim for my new device however I still need to be able to receive texts with the old sim on the old device. Is this possible? Help would be appreciated 

JLRC67 by Fledgling
  • 540 Views
  • 3 replies
  • 0 likes
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