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Conversations

Can’t delete old credit card from account

I recently lost my debit card and had to cancel it with the bank and get a new one. As a result it has messed up my 3 pay as you go plan. The plan I had no longer works as it is connected to the old cancelled debit card. I have added my new card deta...

I Phone 16 Pro Max Delivery

Anyone else not received their DPD tracking details from pre-ordering the new I Phone? Called Three various times today after being told on twice my new device would be delivered today as promised on the 20th following my pre-order last week. Just ca...

fred_ by Fledgling
  • 4660 Views
  • 17 replies
  • 3 likes

Losing the will to live 🙄

I have 4 accounts with 3, for myself and 3 children (one of whom is now an adult). No issues with the accounts for the younger two and we can login using their email addresses fine. But for years now we keep having a recurring problem with me being u...

E53305 New Apple Watch pair

So I removed my cellular plan from my old Apple Watch to upgrade to my new watch.  Upon doing so now I get error E53305.  I hate that this is still an issue with Three.  Tech Support chat has been abysmal, sending me in circles for this.  If someone ...

Iphone 16 pro Delivery

Hello everyone Just for fun to keep everyone in the loop, when we all expect our new iphones. I got an email from three at 11:12pm from DPD saying 'We're expecting your Three parcel' I am hoping I get it today but Im sure it wont as still no updates....

App issues- returning three customer!

Hi all! I have recently returned to three with the same number I had with them in 2022. When I got my new sim I signed up and everything was working fine. My old number then transferred over and the app is now showing “you have no active plans”. When...

Sapphira by Fledgling
  • 499 Views
  • 1 replies
  • 0 likes

3 app and website log in

I can’t get into my log in page on both 3 app and website. It’s showing white blank since yesterday. I’ve deleted and reinstalled it a couple of times and restarted my phone as well but it’s still not working.

Sky33 by Fledgling
  • 2828 Views
  • 16 replies
  • 0 likes

strange

cant log in in to my three app , try on browser nothing works keep loading 

thea by Fledgling
  • 404 Views
  • 2 replies
  • 0 likes
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