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Conversations

Poor customer service

Hi alltoday I phoned Three on behalf of my mother who is 73 and not tech savvy to upgrade her old phone. The whole family are with Three (6 in total) and have been customers for over 10 yrs. I had to phone as she wasn’t sure what contract she had or ...

Leah1 by Fledgling
  • 892 Views
  • 2 replies
  • 0 likes

Howard

3 tell me they will be closing my account tonight because I haven’t used my phone for three months and haven’t used any credit. I have a monthly account with 4GB available, not a pay as you go account and I use some data every month. The on line chat...

Howardws by Fledgling
  • 1271 Views
  • 6 replies
  • 0 likes

TRADE IN SCAM

How much longer can 3 perpetrate this trade in scam? Phone sent to Ingram 10th Feb,received 11th Feb-no acknowledgement from Ingram Micro.Complaint to 3 17th Feb, 20th Feb morning told Ingram have not received phone but in the afternoon told they rec...

AC1 by Fledgling
  • 1263 Views
  • 5 replies
  • 0 likes

Cinema vouchers

It’s been 2 weeks and the cinema codes for cineworld and picturehouse haven’t appeared in Three+ Lots of ‘Fans in Stands’ and Festival stuff which I’m not interested in…anyone know the cinema codes being removed permanently, or when they might come b...

Handheld by Fledgling
  • 764 Views
  • 1 replies
  • 0 likes

Being charged for cancelled data plan

Has anyone else placed an ordered, cancelled within 24 so the phone and SIM were not delivered to me but still been changed- despite repeated attempts to get the issue resolved?

ct by Fledgling
  • 600 Views
  • 2 replies
  • 0 likes

PayCrs

Hi I have problems about Crs massages which asking me about payment. I have paid all my bills  I don’t know why I am receiving these massages. There is reference starting with 3A. what shall I do? please help me. thanks

Masi by Fledgling
  • 929 Views
  • 2 replies
  • 0 likes

Trade In - No response

I upgraded early through Three. Gave me a trade in option. I have sent off as instructed and have received track and trace that this has been received by I have heard nothing. I have been on hold now every day for the last 3 days for over 1 hr and no...

Elaine03 by Fledgling
  • 580 Views
  • 2 replies
  • 0 likes