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Topped up today - not showing or activating.

GmanX
Active

Previous top-up ran out today and topped up, but it's not activating. Getting the "sign into network" thing that happened during the migration.

If I go into top up again, it says I can't do that because "Another action is in progress on your account...." so it's obviously registered something.

I got the SMS notification that I'd topped up, but today's top up isn't showing on my "top up history".

Really not a fan of the new top-up in the app as it is (takes ages to load), but not being able to use my phone again is really taking the mick. Can't believe Three still haven't got this all worked out.

5 REPLIES 5
stelee
Fledgling

Same issue here 

Bidi
Fledgling

Still an issue as of today 

Jm1
Fledgling

I have the same problem, not able to top.up add on because of a pending order addon

GmanX
Active

It activated at 8:30am the next morning.

Which is pretty useless if you don't have any service while you're waiting.

The migration and new top-up procedures are a literal bug hunt at the moment. Got issues with my other SIM now, so it seems like it'll never end.

PaulGRhodes
Fledgling

Did this get resolved? 

If so, how long did it take?

I'm in the same situation now.