No e sign document !! Awful service

[Sarah0906]

Was told to wait 3-5 hours for the e sign document to come through after upgrading today and still nothing!! After all the horror stories I am reading about on here and no e sign documents and failed credit checks because of this issue that three have I am now seriously worried!! I have complained via the complaints page and if I have heard nothing by the morning I will be emailing the CEO as someone else advised in previous posts. It seems the only way you are able to get it resolved!! Appalling service after so long being a three customer. Certainly won’t be renewing again if this order doesn’t go through. 

[DanniD]

Hi Sarah

Sorry to hear you've not had the e-sign document yet. We're going to take a look into this internally to see what's going on here. If we have any other questions, we'll let you know. In the meantime, you can also reach out to our team on webchat to discuss this further from there: https://bit.ly/3C43TKN

Thanks
Danni