Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Debits

Hi my phone number is 07*** ******. I bought an iwatch series 9 from 3 and also my sim contract. However I was debited H3G £33.18 and H3G D £14.00. Can you please explain what this each debit is about 

Kenny009 by • Fledgling
  • 1043 Views
  • 1 replies
  • 0 likes

Account in credit however credit limit not reaet

I have a credit on my account which was given as a gesture of goodwill mainly down to my credit limit for three pay not reset as it should have done along with my billing dates. The credit I have  would clear my upcoming bill and possibly my next 2 b...

Overcharged

 Absolutely rubbish customer service, Overcharged me for my bill, added on extras onto my account without my consent and when I rang up to query I was told I asked for the extras to be added on when clearly I never did, wouldn’t refund me my money ba...

Shazeen by • Fledgling
  • 748 Views
  • 1 replies
  • 0 likes

Three pay not working

I've had issues with three pay on and off for the past year. It finally seemed to be working fine up until the end of august. At that point it kept saying there was a problem any time i tried to purchase anything on google playstore or even playstati...

Three pay not working?

I moved to sim only a couple of weeks ago, and ever since my threepay doesnt seem to be working despite them changing my spendcap to unlimited. Ive had 2 subscriptions declined in the last week due to this. Are there issues with threepay?, Three Pay

Zeo0710 by • Fledgling
  • 1825 Views
  • 3 replies
  • 0 likes

Best solution PAYG random data charges while (Go) Roaming

I’ve had PAYG, with included Roaming (Go Roam) for a few years. Never had any problems but for the past month or so, Three has started randomly charging for data, both in Europe and the USA. I’ve always kept £10 credit, in addition to the normal mont...

chasr by • Regular
  • 5364 Views
  • 11 replies
  • 0 likes

Credit Check Default - Missed Payment

Hi,I cancelled my broadband plan in August as i no longer needed it and was told i had a £0 outstanding balance.I received no correspondence after from three that i owed them anything.I have now received a default on my credit score, i contacted thre...

ryan249 by • Fledgling
  • 1915 Views
  • 3 replies
  • 0 likes

Upgrading with a week left

Hi all,I'm due to renew/upgrade my contract on the 8th (a week from now) and after checking my options I'm still going to be charged £25 just to renew early even now!Do I need to wait until the actual 8th so I'm not paying anything extra or am I goin...

Squinee by • Fledgling
  • 1114 Views
  • 2 replies
  • 0 likes

Best solution Change of surname

How long does it take to for your surname to change in your account when you request it? My contract is up in a few weeks and I cannot renew it until the surname on my account matches my new surname with my bank

Lmac by • Fledgling
  • 851 Views
  • 1 replies
  • 0 likes