No incoming calls after porting my number yesterday

[RR79]

Hi… I’ve just had my number ported over from talkmobile to 3 and I can’t receive incoming calls, I can ring out send and receive texts us the internet etc just not receiving calls, I’ve put my old Talkmobile sim card in my tablet and it still has signal and if my partner rings me my tablet starts ringing not my phone.. any help would be much appreciated 

rich

[JonathanB]

Hi Rich,

We didn't hear back from you. Has this been solved, or do you still need any help? Please let us know either way.

Thanks,
Jonathan

[MichaelP]

Hi there @RR79,

That's not ideal! It may have been that the port hadn't been fully completed when you were experiencing this.

Have you found that you're still unable to receive incoming calls, or have things settled down and been fully transferred?

Thanks,
Michael

[jr0]

sounds like your porting may have not been completed yet. When was it scheduled for?

Both networks have a set of tasks for porting any number and from my understanding these are carried independently and at different times. And that's why they recommend to wait 24 hours from the porting date