No payment receipt

[Cosmicv90]

I am absolutely disgusted that three are not providing receipts for device payments. Not only that, support disconnect as they don’t want to help. This complaint has to be resolved, not closed without a resolution. 

[Nobbyjockey]

Dont you have a direct debit payment set up or did you pay on your bank catd that will be a record of a payment 👍get a bank statement 

[Geluk]

Contact 3 directly.

[Cosmicv90]

I have contact three, I have been in the shop that told me that I would receive receipts, they have told me to go back to customer services who after 30 seconds 'disconnected' my message for no response.  I have spoken on the phone to finance and to customer services.  They will not give me a receipt for a payment, it's not good enough.  I now cannot claim back the £48 a month for my device, as our finance team need a receipt, proof of purchase, not a payment schedule.  In this day and age, all I ask is that they generate a receipt, proof of payment.

[JadeF]

Hello @Cosmicv90 

We're sorry for any inconvenience, we don't offer receipts for financed devices but you should be able to request a payment schedule, refer to the emails we send when you take out the plan, or see the overall cost of your device on the 1st bill issued following taking out your plan or upgrade.

Jade