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PAC problems

Hi I recently took out a new contract with Three but via a third party supplier. Unfortunately they put it through as a new contract rather than as an upgrade which means my existing number wasn’t transferred. I was told to obtain a PAC code then to ...

Sandyb by • Fledgling
  • 2434 Views
  • 3 replies
  • 0 likes

Retaining previous number

Hi, I just got this sim and I intended to keep my previous number, I was told to call customer service but I couldn’t get through. I have my PAC number already. Thanks

Jummy by • Fledgling
  • 1130 Views
  • 1 replies
  • 0 likes

Blacklisting on CEIR

Hi There, I have been trying to get my phone blacklisted with CEIR on a shared data base for a week now. I have tried contacting your customer service through phone calls and through online chat and nobody seems to be able to help me with this.Please...

Contract Not Cancelled

Hi,I have several contracts with Three and spend around £200.00 per month.One contract was due to end on the 6th of September 2023 and I received an email on the 16 August advising me of the available options. As this was for a line and device no lon...

Shimitu by • Fledgling
  • 2720 Views
  • 3 replies
  • 0 likes

Registered email address

Hi, I have just bought and registered 2 payg sims for my children. When I registered I had to use different email addresses but I'd like to be able to manage both sims from the same account/email address. I have done an online chat but the agent said...

Womble by • Fledgling
  • 4404 Views
  • 4 replies
  • 0 likes

Double payment

Hi,I placed an order for the Galaxy tab s9 ultra. However when I went to pay the £70 upfront cost the order failed. £70 was reserved in my account and then taken a couple of days later.I called three support and they said the funds would be returned ...

How long should 50GB last?

HiI have a pay as you go SIM card. On two recent occasions, I have topped up (the first time with £10, and just a couple of days ago with £5). As a rule, I only ever try to use free wifi, rather than consume mobile data.So I was rather peturbed when ...