Accounts and services - Get support for Three services

stopping PAYG

Hi AllI was in the UK for 2 weeks and so bought a "Three" sim card for my phone with a 30gb, unlimited calls and texts package (per month). I am now back in Canada and I have put my Canadian SIM service provider card back in my phone. Is the PAYG aut...

PAYG SIM once every 180 days usage requirement to keep active

Minimum usage requirement PAYGIs usage also receiving texts or phone calls in that period?

Three+

I have just transferred my number but my Three+ is still showing the original Three number. How do I go about updating this?

Upgrading from a sim to a handset

Have been on a 12 month sim only deal now for 6 months and tried to upgrade to a handset which was declined. You’d think with being an existing customer I’d be allowed a handset deal.

Refund request runaround

I've requested my account credit to be refunded 3 times and still not confident it will ever happen. I spoke to an operator on live chat early last week and requested a refund, was told this had been raised but got cut off near the end of the convers...

I am on a monthly plan can i get unlimited data roaming ?

As a coach driver I drive in Europe so can I get unlimited data roaming ?

Continuing to use prepaid SIM

I am using a prepaid sim purchased from Amazon japan in Austria. I would like to continue using the product after using it for one month. What should I do?

Need to pay my bill but I cant access it!

I have been abroad for a few weeks, and kept phone in flight mode whilst away just using the hotel WiFi. I found out when I got back that my bill hadn't been paid and my services were restricted, but I am having an almighty struggle in paying it. My3...

Can I cancel a contract without logging in first?

I want to cancel my contract so I can make a new account and get a new contract, but I can't login due to to a forgotten password, no way of accessing the email it's connected to and being unable to reset the password using the three number because t...

New number

New number asap

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