Hi
My phone was replaced last year by insurance company and now few days back I lost my phone. I have been asked to mail my proof of purchase that I received from my insurance company to proofs@contact.three.co.uk. I have already done that multiple times and under no mail have I received my tracking ID. Customer service has told in order to check progress, they need the tracking ID.
My first mail was on 30th September. This is the message that I keep getting every time.
“
Thanks for getting in touch,
We'll look at your query and get back to you – it’ll usually be within 5 working days. If you want to chat to us right now, check out some other options below.
Did you know you can check your bills, track your usage and a whole lot more with the Three app. If you don't already have it, download it now and get started. We're just a click away.
You can also get in touch using Live Chat. Keep the Tracking ID from the bottom of this email handy to speed up the process.
Best wishes,
Three Customer Services
“
There is no tracking ID at all.
