App stating my bill is overdue

[Nicole1992]

Hiya, wondering if anyone else has had this issue. I’ve just logged into my Three app and along the top of the screen it says my bill is overdue and that it was due on the 20th January. I’ve had no correspondence from Three to confirm this, but realised I wouldn’t have anyway because the payment was actually taken from my bank account on the day it was due, I’ve just checked. Is this just a glitch in the app? I do have issues with the app from time to time. 

[Rocketdog73]

I had this same problem today when looking at my account on the app (10.02.25). Paid from my bank and 333 said I had paid it too. It’s same on billing accessed via the web page too.

[Laura56]

The same thing has happened to me. My direct debit came out on the 22nd Jan, and now there is another payment for more money which is apparently outstanding from the same date. 

[JonathanB]

Hi @Laura56,

Thanks for reporting this, has this issue been fixed since you originally posted, or do you still see this message on your My3?

Thanks,
Jonathan

[Nicole1992]

Hi Laura, I have spoken to someone from Three on the phone and they have confirmed it’s an app error. I hope this helps!

[Anonymous]

I have been having this issue too. I think it’s a bug with the app as the payment shows on my NatWest app

[JonathanB]

Hi @Anonymous,

Are you still seeing that message when you log in? Did you also pay on the 20th Jan?

Thanks,
Jonathan

[Nicole1992]

Hi, I have spoken to someone from Three on the phone and they have confirmed it’s an app error. I hope this helps!

[JonathanB]

Hi @Nicole1992, @Colin64,

Thanks for reporting this, I've passed on your feedback so that an internal team can look into if there's an issue with the app. If you've any concerns that there could be a late payment you can also get in touch with 333 or using the options here as @Paddiewack suggested.

Thanks,
Jonathan

[Colin64]

Thank you Jonathan.  Not just the app, access via web also shows same position, my “20th Jan payment is overdue” yet “payment history” is showing the payment.