App stating my bill is overdue

[Nicole1992]

Hiya, wondering if anyone else has had this issue. I’ve just logged into my Three app and along the top of the screen it says my bill is overdue and that it was due on the 20th January. I’ve had no correspondence from Three to confirm this, but realised I wouldn’t have anyway because the payment was actually taken from my bank account on the day it was due, I’ve just checked. Is this just a glitch in the app? I do have issues with the app from time to time. 

[JonathanB]

Hi everyone,

I've passed on the recent feedback on this topic. I'm sorry for any confusion or concern this issue is causing. We're looking at what's causing this behind the scenes. From what we can tell, in cases where there is no overdue bill, the message is temporary and will disappear when the new month's bill is ready. 

We're hoping to make some system improvements soon to address this, but if anyone is seeing messages like this in the meantime, if you've any concerns that there could be a late payment you can always get in touch with 333 or using the options here.

Thanks,
Jonathan

[Va]

I’m am currently having the same problem, what was the resolution to this matter? Thanks 

[Dormergreen]

Well it obviously isn't fixed as I've got the same thing and yes the bill was paid. No, I'm not going to waste time on the phone ringing Three, this is a known app problem which clearly hasn't been resolved.

[Kurt6881]

Just logged into my three app and says the same thing I paid it on 20th of march but showing today 2nd of April it is overdue but the amount is more than I pay I checked my bank and it did in fact get taken out of my bank account what's happening 

[CV8706]

I'm having the same issue. DD taken on 13 March. Confirmed by bank, but app and website showing I'm overdue with my payment despite payment history on three app and website showing I paid. 

Same issue as above, bill has increased slightly (about £4 a month) and payment was usual DD amount not new DD amount, but three control the amount, not me. 

[CV8706]

Correction to the above, bill I'd for my normal amount, but overdue amount is £3 higher. I have taken screenshot but can't seem to attach them.

[PeteG]

Hello there. 

The direct debit would normally automatically collect anything that's due. I'm not sure why it would only collect part of the payment. It might be worth speaking to the Support Team to get them to check the balance and see what's going on. 

Pete 

[JonathanB]

HI @Kurt6881,

When this was raised in February, it did seem to be a temporary app glitch. Customer services will be able to check your balance if you're concerned, as unfortunately we won't be able to disclose that info on the community forum.

I am keen to get the general issue looked into if it's still happening though, are you able to share a screenshot of what you see on the Three App? Please blank out your name, number, and any other personal details if sharing an app screenshot.

Thanks,
Jonathan

[Rocketdog73]

I had this same problem today when looking at my account on the app (10.02.25). Paid from my bank and 333 said I had paid it too. It’s same on billing accessed via the web page too.