Picturehouse cinema code not working this week?

[Alibomaye]

Hi all,

I got a picturehouse code this week and tried to use it to book a show today (Friday) but keep getting an error saying the code is invalid. I also tried going to my local Picturehouse cinema and they also got an error when trying to redeem the code. 

This is the first time it's happened to me. My wife also tried it and is facing the same issue, has anyone else faced issues with their cinema codes this week?

Thanks

[JonathanB · Accepted solution]

Hi everyone,

Sorry for the disruption, the Picturehouse offer should be available again if you refresh your Three+ apps. You should be able to claim or reclaim a code now.

Thanks,
Jonathan

[VPH]

Hello, the Picturehouse codes are not working this week either. My friend and I both got codes and cannot get them to work. 
thank you 

[tinks]

Fixed - thank you 😊

[JonathanB]

That's great! Thanks for confirming this @tinks.

[Alibomaye]

Thanks Jonathan, this works for me now. Appreciate the support!

[JonathanB]

Awesome @Alibomaye, thanks for confirming it's working again!

[tinks]

My husband and I have both had the same problem today. When trying to claim a Picturehouse code in the Three+ app we first of all get an error message saying to try again later. Eventually after trying a few times a message appears saying we've already claimed the reward, however when we go to My Codes it's not there.

This issue is entirely within the Three+ app.

[MrsJarvisCocker]

I’ve had the same , contacted Three and they said contact Picturehouse.  So have filled in their contact form. Now there is no option for Picturehouse showing on the Three rewards app at all !  

[Alibomaye]

Right so a few updates from me;

1. I completed the “Contact Us” form on the Picturehouse website that JonathanB shared. They responded saying that I could call a number to book tickets for £3 and quote the email reference. 

2. I tried claiming a code today and this time, the three app showed an error. But then when I tried again it says I already claimed the code but can’t find this in my “My Codes” section. 

There seems to be an issue with the Picturehouse codes specifically since last week. I’m hoping this gets resolved soon as it’s the closest cinema to me and is one of the rewards I use frequently.