Picturehouse cinema code not working this week?

[Alibomaye]

Hi all,

I got a picturehouse code this week and tried to use it to book a show today (Friday) but keep getting an error saying the code is invalid. I also tried going to my local Picturehouse cinema and they also got an error when trying to redeem the code. 

This is the first time it's happened to me. My wife also tried it and is facing the same issue, has anyone else faced issues with their cinema codes this week?

Thanks

[Moo1994]

I've tried 2 x Picture House voucher codes and neither are working this week. When will this be fixed?

[MichaelP]

Hi @Moo1994,

I'm sorry to hear the codes aren't working this week.

I've sent you a PM to request some more info on this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

[JonathanB · Accepted solution]

Hi everyone,

Sorry for the disruption, the Picturehouse offer should be available again if you refresh your Three+ apps. You should be able to claim or reclaim a code now.

Thanks,
Jonathan

[JonathanB]

Hi everyone,

Thanks for your patience. The Picturehouse offer should be available again if you refresh your Three+ apps. You should be able to claim or reclaim a code now. Please let us know how you get on.

Thanks,
Jonathan

[Klinford94]

Same issue seems to have happened today. I got a voucher earlier today for picturehouse but it has disappeared from my rewards. My friend tried getting one just then and it’s not showing on the rewards. Is this a temporary glitch?

[MiguelP]

@JonathanB voucher not working this week either 😞

[CP4321]

Hi @JonathanB, I downloaded my code on Monday and trying to book a showing for this weekend with my code as well as my friends - neither of them are working and coming up with error message 'The voucher number or PIN you have entered is incorrect'. Any help would be much appreciated!

[threeuser11]

This is not working this week either, error message keeps showing up

[Johnsmoth1]

Hi there Jonathan, it’s not working again this week. Are you able to fix it? Thanks!