Proof of Usage

[JRadders23]

Terrible service from Three, if thinking of joining please beware. I am going to cancel my contract. When you take a SIM only contract with them, they do not ask for proof of purchase or IMEI number, then when you lose your phone  they request these documents which take an alarming 72 hours to process. 

This means you cannot blacklist your phone for 3 days, giving thieves time.

Nor can you claim on your insurance for a new phone as is takes 3 days for them to generate a simple proof of usage form, utterly ridiculous service.

[Amritpalkaur]

Hello we need a proof of usage

[JonathanB]

Hi @Amritpalkaur,

Please get in touch and we should be able to help with this. If the phone wasn't originally supplied by Three you may need to send in a proof of purchase, but the team should be able to confirm this with you.

Thanks,
Jonathan

[dancox84]

All very well saying get in touch, but when you have to go back three times because they don't complete the task properly or give you the reference number/tracking ID that apparently is needed, it is just unhelpful. The first time I've need your Customer Services team in nearly two decades and it is an absolute letdown.

[Rach]

How do I get proof of usage. I have emailed and emailed. I desperately need to make a claim for insurance. I have been a SIM only contract holder for 10 years and barely use the service . I have a proof of purchase! can Three help this one time! 

[KateS]

Hey @Rach,

Please reach out to our Customer Service team by call or live chat, they'll be able to action this request and get you the Proof of Usage document required.

I'm sorry for any delay in getting this to you previously and hope this helps.

Thanks,
Kate

[Romil]

I have been waiting for proof of usage for 20 days now, service team says that they are having some problem with sending .gmail's.

When I received the paper one, date was wrong on usage, so companies doesn't accept it. So again start from scratch. Explain me how hard it is write the correct date?

Which make no sense, it take 5 days to generate one. I recommend to move your carrier from 3 to anything else. As the service is bizarre. Every time I call they start new case.

[Amritpalkaur]

I need a proof of usage

[864914715]

android find shows the usage,I  have proofs like screenshots that I have used phone to call with 3 number but three tools can't find out with the same IMEI, three backend team is technically not good enough to check the usage even after providing the Phone box phone which has secondary IMEI number.
Team took nearly 20 days to blacklist but failed to provide usage .
Cancelling my contract also I have asked my relatives and friends to cancel the contract.They only support if we are taking mobile with them.
I myself provided technical suggestions but still three team failed to get proofs and they even not ready to provide the proofs which they have in their usage tool data (I can prove them wrong).
I was loyal customer and I also recommended may people to three and three team has proved my decision of being with three for long time is  wrong  

[Ceili]

@JRadders23 @Have you received your proof of usage doc yet? 

I’m on 6 weeks of no progress. I’ve been in tears multiple times speaking to Three advisors.

At a loss of what to do as they cannot seem to provide me one and my insurance refuse to give me a replacement phone without this doc. 
If you have one, please tell me how you got one? I also am sim only contract. 

I’ve followed the steps they’ve told me on the phone but it doesn’t work.