Random call from three to upgrade my current sim only phone contract.

[Vinco]

Hi there, 

This is my first post here so I might post this in the wrong place!

But yesterday and today I've had a calls from Three's promotional team to get me to upgrade my sim only contract. And today they sent me an email about what was offered. My contract isn't due for an upgrade until December. They are asking me to provide my card details so they can run a credit check. I've double checked with three and the numbers being rung from are genuine. I did that on three chat.

I was wondering if anyone else is getting these kinds of calls?  

Thank you so much for all your help in advance! 

[DF]

Hi

i received a call today offering 45% discount on my current bill and plus ipad mini as a gift, too good to be true. The number they called from is 0330 320 0984.

[PeteG]

Hello there. 

That's not a Three number. We'd recommend blocking and reporting the number if your phone has that function. You can also report the number by sending it in a text to the number 7726. 

Pete. 

[Jopeme]

I just got scammed into a new contract, same story about a promotion. I never thought I could possibly fall for something like this, but I did. I hope I get to cancel this contract ASAP. And now I gotta cancel my direct debit with them too because this is  ridiculous. I don't need a new phone and I'm certainly not paying for a contract, that's for sure! Anyone can provide more feedback on the outcome of being scammed? What happened next?

[JonathanB]

Hi @Jopeme,

I'm really sorry to hear that you've been targeted by these scammers. If you haven't already check out this page on how to report fraud. It covers everything you should do next. If everything is picked up quickly then our fraud teams will be able to assist more easily with sorting this all out.

Thanks,
Jonathan

[BaseDon]

Ive had one they are offering me cheaper than my current deal but being quite pushy to agree on the phone. I'm not comfortable with that whether they are legit or not 

[PeteG]

Hello, Don. 

If you're ever unsure about whether or not it's Three calling you, you can end the call and contact Three directly using the contact options in the Contact Us page to double check if it was indeed Three calling. 

Pete.

[Len-Dawg]

Yeah.. 100% a scam.. I played along with an unused bank account.. They then accessed my 3 account

By getting me to confirm a 4 digit code sent to me from Three (genuinely from Three) this is where

They change your email address and use all of your details to try

Order a new phone from 3.. This is now stopped and all orders cancelled

And it's been passed onto their investigation team..

I love shutting down a scammer 🤪

[Len-Dawg]

Hi, yes I've had a call from these people too.. I was skeptical and was going to check with 3 before I do anything else..

[Davidsowah]

Yes i did and they were telling me my order for new device was cancelled.I told them i am not doing anything until i get an email that states that.Obviously the email will have to have my same order number .Right? They person i spoke to said okay.After few minutes someone else calls speaking on behalf of the previous caller telling ne we can go ahead with the registration but i will have to send my details i hang up the phone.